IT Support Technician - M/F

RESPONSIBILITIES:

Provide first-level technical support to users, manage the IT fleet, and ensure the proper functioning of the digital work environment (PC, telephony, network, printing). Daily responsibilities and activities: User Support - Assistance with professional laptops and phones; installation of professional profiles (email, business applications) - Resolution of password and account access issues Deployment and fleet management - Installation of Windows 11 for new employees and hardware refresh - Management of equipment returns (refresh, departures) and administration of phones via Intune Infrastructure and network - Intervention on printers and Wi-Fi antennas/access points - Network cable patching on switches - Windows 11 Support: proxy, Wi-Fi, VPN, printing Licenses and tools - Management of Microsoft Office 365 licenses - Systematic creation of ServiceNow tickets for every intervention

REQUIRED PROFILE:

You master the following environment: Technical Windows 11, basic networking (Wi-Fi, VPN, proxy, switch), Intune, Office 365, ServiceNow Linguistic English intermediate level (understanding, speaking, and writing) Soft Skills Listening, smiling, empathy, team spirit

What we offer you: Values: in addition to our 3 fundamentals which are audacity, good faith, and reactivity, we guarantee attentive and local management, as well as a family atmosphere. Contract: permanent contract (CDI) Location: service for a major account client in Massy (91).

Compensation package & benefits:

• Salary: gross annual compensation based on profile and skills
• Basics: family health insurance and provident scheme, meal vouchers, 50% reimbursement of public transport, CSE benefits, RTT, savings plan, profit-sharing, €1000 gross referral bonus
• Your career: career plan, technical & functional training programs, certification opportunities, e-learning platforms
• Quality of life at work: soft mobility & Green package (bike/scooter and carpooling), teleworking with allowance subject to conditions, festive and collaborative events, disability support and occupational health, CSR commitments