Mobility Support Administrator M/F

RESPONSIBILITIES:

Within a large group in the nuclear field, you will act as a Mobile Fleet Manager. Your responsibilities: Provide level 2 technical support - Handle complex incidents and requests escalated by N1 support

• Diagnose and resolve incidents related to laptops, smartphones, and tablets
• Intervene on messaging issues with Microsoft 365, VPN, remote access, Wi-Fi, 4G/5G, authentication, and mobile applications
• Ensure follow-up of escalations to Level 3 teams and vendors

Manage the mobility IT fleet - Prepare, configure, and deploy user equipment

• Administer profiles and security policies via MDM solutions
• Ensure updates of operating systems and applications
• Participate in the management of the mobile terminal fleet
• Contribute to the production of activity indicators and dashboards

Participate in evolution projects - Support migration or fleet renewal projects

• Participate in the evolution of mobility management solutions (MDM)
• Write and maintain technical documentation
• Feed the knowledge base and propose process or automation improvements
• Occasionally participate in Change Advisory Board (CAB) meetings

English is required for this position. Technical environment: Windows 10/11, Android, IOS, MDM/EMM (Intune, MobileIron..), Microsoft 365, MacOs, ITSM tool.

REQUIRED PROFILE:

• Qualification: a degree from higher education in IT is required (minimum Bac+2)
• Experience: you have five years of experience in managing a mobile fleet while assisting users.
• Technical skills: Data governance principles, fleet management, incident resolution, maintenance.
• Soft skills: You know how to manage your priorities to plan your interventions. You are characterized by your team spirit, rigor, and autonomy.