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USER SUPPORT TECHNICIAN - M/F

Ecole Normale Supérieure de LyonRhôneEURESpublished 10/21/2026
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Must-have:Security
Machine translation — original language: French.Show original

Description: The DSI of the ENS de Lyon has the mission to propose and implement the information system policy: maintenance, projects, user assistance, IT equipment, security. This policy is defined in agreement with the orientations of the Direction of the ENS, with the site policy (Comue-UDL) and with the orientations of the MESRI. In the current context, the DSI is also involved in cybersecurity and Responsible Digital issues. The DSI brings together 30 agents, divided into 3 teams: Support and Fleet Management, Network System and Security, Business Applications.

MISSIONS: The SGP team, Support and Fleet Management, is composed of 8 agents. Its missions:

  • Provide users with IT tools and services, ensure their continuity, and assist them in the evolution and customization of these tools,
  • Manage telephone reception and organize support activities,
  • Ensure the administration of the micro-computing fleet.

ACTIVITIES: MAIN ACTIVITIES

  • Take charge of the initial installation and update of IT and telephone equipment
  • Deploy software for Windows, MacOS, and Ubuntu platforms
  • Provide first-level technical user support
  • Guarantee the proper functioning of printing peripherals in connection with service providers
  • Monitor loaner laptops.

ASSOCIATED ACTIVITIES:

  • Training new administrative staff on the workstation IT environment

Profile sought:

KNOWLEDGE OF THE PROFESSIONAL ENVIRONMENT:

  • Basic notions of purchasing rules via public procurement
  • Basic knowledge of the RGPD

OPERATIONAL KNOW-HOW:

  • Knowledge of the Windows Active Directory environment
  • Good knowledge of Windows, MacOS, and Linux (Ubuntu / Debian) operating systems.
  • Knowledge of workstation hardware maintenance
  • Mastery of fleet management tools (GLPI)
  • Mastery of automated system and software deployment tools
  • Knowledge of networks: Ethernet, TCP/IP, VLAN, DHCP, DNS,
  • Knowledge of information systems security,
  • Programming languages (notions of Bash and/or PowerShell)
  • Knowledge of diagnostic and incident resolution methodologies,
  • Technical English.

SOFT SKILLS

  • Team spirit, interpersonal skills, and open-mindedness,
  • Ability to apply and respect installation techniques, standards, procedures, and rules,
  • Ability to report,
  • Ability to manage emergency situations,
  • Ability to plan and meet deadlines,
  • Rigor and organizational skills

WORK ENVIRONMENT AND CONTEXT: LOCATION: Position based at the ENS de Lyon Descartes site, building D8 in Lyon Gerland.

SPECIAL WORKING CONDITIONS:

  • Service hours: from 8:00 AM to 6:00 PM

DEPARTMENT DESCRIPTION Composition:

  • 8 agents in the Support and Fleet Management team.
  • 30 agents in total within the DSI.

HIERARCHICAL RELATIONSHIPS Under the hierarchical authority of the Support and Fleet Management team leader.

INTERNAL FUNCTIONAL RELATIONSHIPS: with all DSI teams, all administrative services, several research laboratories

EXTERNAL FUNCTIONAL RELATIONSHIPS: Hardware suppliers, service providers.