Working Student (m/f/d) – Customer Service & Data Support

About ECO3

ECO3 is a global supplier of prepress systems, software, equipment and services for the printing industry. We support printing companies around the world with innovative solutions, consumables and professional service.

To strengthen our Service organization, we are looking for a Working Student (m/f/d) – Customer Service & Data Support who enjoys communicating with people, gathering information and working in a structured way.

Your Role

In this role, you will support our Service organization by contacting existing and potential customers by telephone and helping us build a better understanding of their installed equipment and service needs.

Your focus is not on selling. Instead, you will collect and update customer information, identify potential service requirements and ensure that relevant opportunities are passed on to the appropriate Service Manager or Service team.

Your Responsibilities

Contact existing and potential customers by phone in selected markets

Introduce yourself and ECO3 in a professional and friendly manner

Collect and verify information about customers and their equipment

Find out which equipment, CTP systems and related solutions customers currently use

Ask whether equipment is currently operational, in use or available at the customer's site

Identify whether customers may have a need for maintenance, servicing or service contracts

Update and maintain customer and equipment information in our systems

Document telephone conversations and relevant information in a structured manner

Recognize potential service opportunities and forward them to the responsible Service Manager or Service team

Support the Service organization with market and customer information

Help improve the quality and completeness of our customer database

Your role is to make the initial contact, gather relevant information and identify potential service needs. When there is genuine interest, you will simply connect the customer with the appropriate ECO3 Service contact.

Your Profile

We are looking for someone who:

Is currently studying at a university, who enjoys communicating with people by telephone

Is comfortable speaking with people they have never spoken to before and has a friendly, open and confident communication style

Is curious and enjoys asking questions and gathering information

Works accurately, systematically and in a structured way

Is reliable and able to document information carefully

Has good listening skills and pays attention to details

Is comfortable working independently in a remote environment

Has a professional and service-oriented attitude

Experience in customer service, telemarketing, research or a similar environment is an advantage, but not essential.

Languages: Because you will be communicating with customers in different countries, language skills are particularly important.

You should speak at least two of the following languages :

German

English

Spanish

French

Polish

What We Offer

Fixed term contract of 12 months

A flexible remote working opportunity – you can work from anywhere

No requirement to work from our Wiesbaden office

Flexible working hours compatible with your studies

Practical experience in an international company

The opportunity to work with customers across different countries and markets

Insight into the printing industry and international Service operations

A structured and supportive working environment

The opportunity to develop your communication, organizational and professional skills

Collaboration with an international Service organization at ECO3

Weitere Informationen

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre aussagefähige Bewerbung mit Angabe des frühestmöglichen Eintrittstermins.

Bei Fragen steht Ihnen Herr Tim Saalwächter (Personalwesen) gerne zur Verfügung unter der Telefonnummer 0611 - 962 6014. Gerne können Sie Ihre Bewerbung auch direkt per E-Mail an ihn senden:

tim.saalwaechter@eco3.com