customer service clerk
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Education:
Secondary (high) school graduation certificate.
Work setting:
- Retail/wholesale establishment/distribution centre.
- Industrial.
- Private company, corporation or industry.
Tasks:
- Answer written and oral inquiries.
- Answer inquiries and provide information to customers.
- Arrange for refunds and credits.
- Issue receipts and other forms.
- Perform general office duties.
- Receive and log complaints.
- Copywrite.
- Answer clients' inquiries and provide information.
- Consult with clients after sale to provide ongoing support.
Computer and technology knowledge:
- Salesforce.
- Internet.
- MS Excel.
- MS Outlook.
- MS Word.
Work conditions and physical capabilities:
- Attention to detail.
- Fast-paced environment.
- Tight deadlines.
- Work under pressure.
- Handling heavy loads.
- Repetitive tasks.
Personal suitability:
- Punctuality.
- Efficient interpersonal skills.
- Excellent oral communication.
- Organized.
- Reliability.
- Team player.
- Ability to multitask.
- Dependability.
- Honesty.
Screening questions:
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Experience:
1 year to less than 2 years.
Other benefits:
- Free parking available.
- Learning/training paid by employer.