Operation Executive

Job Description:

• Organizes, splits and plans day-to-day work of Export Operations Specialists
• Supervises Transactional Operations in the forwarding area (capacity booking, pickup

arrangement, planning and follow-up of shipment in the forwarding area and during the transport process)

• Arranges pickup, finalizes booking and performs booking optimization.
• Implement SOPs for handling small parcel R1 and cargo R2

• Ensures handling of required Export documents according to regulations and internal procedures
• Follows-up shipment status in the Export area and during transport; identifies incidents and ensures resolution of incidents.

• Supports Customer Service in the incident and exception management resolution.
• Creates, builds and maintains excellent relationships with key suppliers.

• Continuously monitors supplier performance and develops improvement plan when required.
• Identified training needs and opportunities to develop a highly skilled functional department.

• Creates, builds and maintains relationships with other internal functions and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Ensures that proper implementation of customers’ requirements have been conducted before sales is starting regular business service.

• Filing and document according to governance regulation.
• Conduct bi-weekly housekeeping for warehouse.

Job Requirements:

• Minimum O-Level qualification; Diploma in Logistics, Supply Chain Management, or a related field is preferred.
• Forklift certification is an advantage.

• Strong communication skills to effectively interact with both internal and external stakeholders.
• Ability to work under pressure in a fast-paced environment.

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.