Customer Service Executive (R1)

Job Description:

• Customer Service Support
• Main focal point between sales team and customers to ensure smooth day-to-day business operations

• Ensure that customer orders and transactions are processed in an efficient and timely manner
• Responding promptly to customer enquiries and provide professional customer support

• Liaise with Singapore Finance team and monitor customer accounts as required
• Liaise with Internal Stakeholders and monitor customer logistic movement

• Manage and support administrative elements for all sales activities
• Generate and disseminate reports

• Prepare the supporting documents to facilitate audit purposes
• Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience
• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.
• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.
• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.