French Speaking Customer Advisor

About the company

We are delighted to be working with a well-established business to recruit a French-Speaking Customer Support Analyst. You will use your native French language skills to support customers across phone, email and live chat, resolving queries and providing a high standard of service. You will manage a varied caseload, working closely with internal teams to ensure customers receive timely and effective support.

Your tasks

• Provide professional customer support in French and English via

phone, email and live chat, resolving queries efficiently.

• Process system changes and arrange engineer service

appointments.

• Ensure customer information is accurately recorded.
• Provide customers with guidance and escalate more detailed

training where appropriate.

Requirements

The Ideal Candidate

• Must be a native French speaker and fluent in English.
• Additional Spanish and/or Italian language skills would be

beneficial.

• Previous experience in a customer service or support role,

ideally involving phone, email and live chat.

• Excellent communication skills with a professional telephone

manner and strong customer service focus.

• Logical and methodical approach to problem solving, with

excellent attention to detail.

• Comfortable managing a high volume of cases and prioritising

workload effectively.

This role would suit a French-speaking candidate who enjoys solving problems, working directly with customers and providing a high standard of service. Previous technical support experience would be beneficial, although strong customer service and logical problem-solving skills are equally important.

What we offer

Offer: £29,000 - £32,000

How to apply

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.

Other

Role: French-Speaking Customer Support Advisor

Location: Cambridge (fully office-based)

We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.