Front Office & Administration Staff

Qualification

• Female, with a minimum Diploma Degree (D3) in any major, preferably in Communication, Business Administration, or Hospitality.
• Presentable, well-groomed, and professional appearance.
• Friendly, polite, honest, communicative, and professional attitude.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint); familiarity with Canva is an advantage.
• Familiar with telephone systems, office equipment, and general computer operations.
• Good verbal and written communication skills in English.
• Able to multitask, work under pressure, and manage priorities effectively.
• Creative, proactive, detail-oriented, and responsible.
• Able to work independently and collaboratively as part of a team.
• Willing to work in shifts, if required.

Job Desk

• Welcome and assist guests and visitors in a friendly and professional manner.
• Handle incoming phone calls, direct calls to the appropriate departments or personnel, and take messages when necessary.
• Manage incoming and outgoing correspondence, documents, and deliveries.
• Maintain the reception area to ensure it remains neat, organized, and presentable.
• Operate and maintain office equipment and telephone systems.
• Perform general administrative tasks, including document filing, data entry, and document preparation.
• Provide administrative support for daily office operations and other departments as needed.
• Respond to inquiries and assist in resolving guest complaints or minor issues professionally.
• Coordinate with relevant departments to ensure smooth front desk and administrative operations.
• Perform other administrative duties as assigned by the supervisor.

Skills: Customer Engagement, Microsoft Office, Scheduling, Customer Service, Problem Solving, Frontliner, Office Administration