Customer Service Research Rep

Description:

This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

Technical Onboarding & Research

Conduct in-depth research for new and existing customer account setups

Ensure all technical specifications are accurate and properly configured

Financial Precision

Manage and audit pricing concessions

Maintain strict billing accuracy—small errors have big impacts

System Integration (CRM & ERP)

Maintain data integrity across CRM and ERP systems

Ensure alignment between customer-facing requests and backend configurations

Workflow Agility

Transition quickly between technical audits and customer inquiries

Thrive in a fast-paced, high-demand environment

Information Retention

Track detailed account nuances and configurations with strong memory recall

Requirements: 5 years of experience in a technical customer service, research, or account management role

Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases

Proactive, solution-oriented mindset with a strong "get-it-done" approach

Exceptional attention to detail with the ability to identify errors and inconsistencies

Ability to manage high-volume workloads and effectively multitask in a fast-paced environment

Proven reliability with a strong sense of ownership and follow-through

Strong analytical and problem-solving skills with a research-driven mindset