Guest Relations Executive
Mission Group brings together a portfolio of distinctive dining concepts, each offering its own unique identity, atmosphere, and approach to hospitality. From vibrant casual dining to elevated and fine dining experiences, our restaurants share a commitment to quality, thoughtful service, and creating memorable moments for every guest.
We are hiring Guest Relations Executives across multiple concepts within Mission Group. Our Talent Acquisition team will review applications and shortlist candidates for suitable opportunities across Willow, Firebird, Carlitos, Casa Vostra (multiple locations), temper., Chin Mee Chin, and Petra, based on their experience, strengths, and the needs of each restaurant. Candidates may also be considered for upcoming restaurant pre-openings planned for 2027!
As a Guest Relations Executive, you will play an important role in creating a welcoming and personalised guest experience from arrival to departure. You will manage reservations and seating, attend to guest enquiries, build positive relationships with guests, and work closely with the front of house and management teams to ensure a smooth and memorable dining experience.
What you’ll do
- Welcome and warmly greet guests upon arrival, ensuring a friendly and personalised experience
- Manage reservations, table allocations, guest seating, and walk-in enquiries efficiently
- Maintain a good understanding of the reservations system and seating plan to support smooth service operations
- Build positive relationships with regular guests and maintain awareness of guest preferences where appropriate
- Assist guests with enquiries regarding the menu, restaurant, reservations, and other relevant information
- Work closely with the service, kitchen, and management teams to ensure a seamless guest experience
- Monitor guest flow throughout service and ensure guests are attended to promptly and comfortably
- Handle guest feedback, special requests, and service recovery situations professionally and thoughtfully
- Maintain accurate reservation details and guest information, ensuring confidentiality and attention to detail
- Respond to telephone calls, emails, and other guest enquiries in a timely and professional manner
- Ensure the entrance, reception, and guest-facing areas are clean, organised, and well presented
- Support the Floor Captain and management team with daily front of house operations
- Assist with opening and closing procedures and other operational duties when required
- Uphold the restaurant’s standards of hospitality, service, presentation, and professionalism at all times
Who we’re looking for
- Previous experience in guest relations, restaurants, hotels, or other customer-facing hospitality roles is preferred
- Experience with reservation management systems such as SevenRooms is an advantage
- A genuine passion for hospitality and creating memorable guest experiences
- A warm, friendly, and approachable personality with excellent interpersonal skills
- Confidence in communicating with guests from diverse backgrounds
- Strong communication skills with a polished and professional manner
- Excellent attention to detail and a strong sense of service
- Able to remain calm, organised, and professional in a fast-paced environment
- A reliable team player who is willing to support different areas of the restaurant when required
- Someone who takes ownership and pride in their work
- Positive, proactive, and eager to learn and grow within a dynamic hospitality group
- Adaptable and comfortable working across different dining concepts, from casual to elevated and fine dining
Perks
- Birthday leave to spend with loved ones on your special day
- Competitive staff discounts across all group outlets
- Medical and health insurance coverage
- Opportunities to gain exposure to different restaurant concepts within Mission Group
- The opportunity to learn from experienced and knowledgeable mentors in the industry