Technology Executive

Key Responsibilities End-User Support Own IT support as the primary Singapore-based contact — receive, triage, resolve, and close issues and service requests within agreed service levels, via email, chat, phone, or in person

Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments

Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications

Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices

Document common issues and resolutions in an internal knowledge base to enable self-service where possible

Systems & Infrastructure Support Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships

Perform Salesforce user administration (creating users, updating data fields, assigning profiles and permission sets, resetting access) and first-line application troubleshooting, escalating configuration or development work to the Salesforce team

Support meeting room technology and office network equipment

Triage and action routine infrastructure alerts from Azure or endpoint management tools; escalate only genuinely complex or high-risk issues

Own the endpoint patch and software-deployment cycle, aligning to the security baselines set with the Cybersecurity Engineer

Operational & Compliance Support Maintain accurate records of IT inventory, licenses, and warranty information

Prepare and own IT audit evidence and access-review documentation

Uphold and support IT security policies in day-to-day support, including data handling, access control, access reviews, and incident escalation

Coordinate with external vendors for hardware repairs, warranty claims, and procurement

Requirements Essential Diploma or degree in Information Technology, Computer Science, or a related field

2–4 years of IT support experience with a track record of owning and resolving cases independently

Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts

Good communication skills in English — you will support non-technical business users daily

Organised and reliable; able to manage multiple open tickets and prioritise effectively

Able to work independently and own outcomes as the primary Singapore-based support person, exercising sound judgement on prioritisation, risk, and escalation

Preferred Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools

Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900)

Working familiarity with Salesforce user administration (end-user support and basic admin)

Experience supporting users in an insurance, financial services, or similarly regulated environment

Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time