Technical Support Technician (4 days | Call Center | Alarm Monitoring)

Your tasks

Job Responsibilities

• Monitor alarm signals and respond promptly according to service standards.
• Provide technical troubleshooting support to customers for alarm-related issues.
• Handle customer enquiries regarding products, accounts and services.
• Recommend suitable solutions to address customers' needs and ensure customer satisfaction.
• Identify recurring issues and share customer feedback with supervisors for service improvement.
• Follow standard operating procedures (SOPs) and report any non-compliance.
• Maintain accurate customer account profiles and prioritise key accounts.

Requirements

Job Requirements

• Possess minimum GCE ‘O’ Level / Nitec qualification with 1-2 years' experience in fast-paced Call Center environment.
• Able to perform rotating 12 hours shift work, 4 days a week.

What we offer

• MNC Company
• Basic $2300 - $2500 + Allowances + Incentive + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Toh Guan west area
• Working hours: Rotating 12-hour shifts, 4 days per week

How to apply

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Other

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.