Logistics Executive (Quality and Continuous Improvement)

Your tasks

Customer Quality Management

• Manage customer complaints and quality incidents from receipt through closure.
• Conduct root cause analysis (RCA) using structured methodologies such as:
• 5 Why
• Fishbone Diagram
• A3
• Coordinate corrective and preventive actions (CAPA) with operational stakeholders.
• Monitor complaint trends and recommend systemic improvements.

• Lead and support Lean/Continuous improvement initiatives across warehouse and logistics operations.
• Identify process inefficiencies, waste, and quality risks.
• Support implementation of error-proofing (Poka-Yoke) solutions and standardization initiatives.
• Drive a culture of continual improvement and operational excellence.

Data Analysis & Reporting

• Analyze quality performance data and identify trends, recurring issues, and improvement opportunities.
• Monitor quality metrics such as:
• Customer complaints
• Warehouse accuracy/defect rate
• CAPA effectiveness
• Utilize Power BI for visualization and reporting (preferred).

Quality Management System (QMS)

• Support maintenance and continual improvement of the Quality Management System.
• Ensure compliance with ISO 9001 requirements and internal procedures.
• Participate in internal audits and support external certification audits.
• Assist with document control, risk assessments, and process reviews.
• Track audit findings and corrective action implementation.

Cross-Functional Collaboration

• Work closely with Operations, Customer Service, Purchasing, Sales, and Warehouse teams to resolve quality issues.
• Support training and awareness initiatives related to quality requirements and best practices.

Requirements

• Diploma or Degree in Quality Management or Supply Chain & Logistics Management
• Minimum 1-2 years of experience in Quality, Logistics, Supply Chain, Warehouse Operations, or Customer Quality
• Experience in handling customer complaints and corrective action processes
• Experience working within an ISO 9001 certified environment preferred

What we offer

• MNC
• Basic $3500 - $3900 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Changi
• Working days: Monday to Friday
• Working hours: 9am to 6pm

How to apply

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

Other

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between works and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.