Settlements Manager

Settlements Manager

Salary- £61,601 - £74,963

Location- Solihull with hybrid working- Permanent

npower Business Solutions (nBS) is E.ON UK’s Industrial and Commercial (I&C) pillar and a market leader in B2B energy retail. I&C is a £6bn business serving c60,000 customers and 300,000 meter points, with ambitions to become the UK’s number one B2B energy supplier.

Generation Services is a key growth area, providing independent generators with a route to market for electricity and environmental certificates. Contributing c25% of I&C EBITA, it is expected to grow by c20% annually, driven by market growth aligned with the UK’s net zero ambitions.

The Generation Services Settlements Manager leads the delivery of complex export power and renewable certificate statements, export invoicing and the management of ROCs and REGOs in line with customer contracts and Route to Market agreements. The role also owns I&C Fuel Mix Disclosure submissions, certificate redemptions and annual audits.

The post holder will lead the development and automation of billing and settlement processes for complex products, including embedded benefits, ROCs, REGOs and netting. Using detailed product and contract knowledge, they will influence product development, strengthen controls, improve returns and ensure accurate statements, invoicing, payments and financial reporting.

This senior leadership role requires strong stakeholder management across Commercial Operations, Finance, Sales and Regulation. The post holder will lead the Operational Settlements Team, owning workflows, SLAs, customer service and queries, while driving talent development, performance and a high-performing, engaged culture.

• Own the control and governance framework for the £1bn p.a. Generation Services business, covering statements, self-billing and invoices for power products and environmental certificates. Ensure DOA authorisation, risk mitigation and retail risk appetite requirements are consistently applied. The business is expected to grow by c20% annually.
• Develop Settlements capability, ensuring the team can interpret complex contracts and products, supported by robust processes, systems and SLAs. Strengthen controls, manage risk, protect gross margin throughout the contract lifecycle and support business plan EBITA and operational excellence.
• Provide Finance with commercial insight into contracts, revenue, costs, provisions, liabilities and margins, ensuring the P&L is understood by the Senior Management Team. Partner with I&C Finance to reconcile statements and invoices and ensure accurate margin reporting.
• Influence I&C product development, ensuring commercial value is balanced with commodity and operational risks across bespoke transactions, valuations and processes. Ensure systems provide effective controls for new and existing products.
• Own Settlements workflow and resource allocation, ensuring statements, self-billing and invoices meet Route to Market and customer contract deadlines. Make appropriate commercial and strategic trade-offs when demand exceeds capacity.
• Drive continuous improvement and automation across settlements, certificate management and financial reporting, supporting I&C's digitisation strategy and delivering an excellent customer experience.
• Lead and develop the Settlements Team, managing workflow, resources and performance while building a high-performing, engaged team equipped to support c20% annual business growth.
• Manage senior customer relationships, engaging C-Suite and Director-level stakeholders to resolve complex settlement queries and maintain strong relationships.
• Hold personal DOA authority to approve statements up to £15m.

What we need from you

• Excellent advanced IT skills, including the MS Office suite, particularly Excel, VBA and statistical packages.
• Strong knowledge of internal risk policies, procedures and corporate risk directives.
• Demonstrated ability to translate theoretical knowledge into practical, real-world situations and articulate complex issues clearly, concisely and compellingly to Director and Board level stakeholders within our customer base.
• Results-oriented, with the ability to meet tight deadlines and provide clear, concise feedback and reporting to senior management.
• Able to thrive in a challenging environment, effectively managing workload and directing a team while balancing complex and competing demands.
• A numerate or IS/Business-related degree is desirable, for example in Finance, Maths, Economics or Business Systems.

Here’s what you need to know

• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2026 and the Best Place to Work for 16–34-year-olds.
• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.
• Inclusive & Diverse - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year—recognising our inclusive, people-first culture.
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we ensure that disabled applicants who meet the minimum criteria move forward to the next stage of our recruitment process, and will make any adjustments needed during the process.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.