IT Support Officer

Responsibilities:

Provide 1st-level technical support to users through phone, email, chat, or in person. Troubleshoot common hardware and software issues on desktops, laptops, printers, and other IT devices. Install, configure, and maintain Windows operating systems and applications. Assist users with Microsoft Office/Microsoft 365 applications, including Outlook, Word, Excel, Teams, and basic account issues. Perform basic network troubleshooting, including LAN/Wi-Fi connectivity, IP addresses, DNS, and internet access. Create and manage user accounts and perform basic tasks in Active Directory, such as password resets and account unlocks. Assist with the setup and configuration of computers, printers, mobile devices, and other IT equipment. Escalate complex technical issues to senior IT personnel or relevant support teams when necessary. Maintain accurate records of IT incidents, requests, equipment, and resolutions. Assist with IT asset management, including tracking computers, peripherals, software, and other company equipment. Support routine software updates, antivirus checks, backups, and basic system maintenance. Assist in setting up new employees with computers, email accounts, applications, and required access. Provide basic support for telephony, printers, CCTV, and other office IT systems where required. Follow established IT policies, procedures, and security practices. Assist in documenting common technical issues and creating simple user guides and troubleshooting procedures. Research IT Processes.

Requirements:

Minimum of an HND in Computer Science, Information Technology, Computer Engineering, or a related field. 1–3 years of experience in IT Support, Help Desk, Desktop Support, or a similar role. Good knowledge of Windows operating systems and basic computer hardware/software troubleshooting. Basic knowledge of Microsoft Office/Microsoft 365 applications. Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and internet connectivity. Basic experience with Active Directory is an advantage. Good understanding of computer hardware, peripherals, printers, and other common IT equipment. Basic knowledge of IT security practices, such as antivirus, password security, access control, and safe computing. Experience with an IT ticketing/help desk system is an advantage but not mandatory. Cloud knowledge is not required, although basic familiarity with cloud services such as Microsoft 365 is an advantage.

Certifications:

The following are advantageous but not mandatory:

CompTIA A+ ITIL Foundation Microsoft certifications Google IT Support Certificate Other relevant IT support certifications