SUPERVISOR
Job Description & Responsibilities Daily Shop Operations: Oversee daily shop activities, including opening and closing procedures, cashier operations, and staff scheduling.
Staff Supervision: Supervise, guide, and motivate shop employees to ensure productivity and good performance.
Customer Service: Handle customer enquiries, complaints, and feedback professionally.
Sales Performance: Monitor daily sales, achieve sales targets, and implement strategies to improve sales.
Stock Management: Monitor inventory levels, arrange stock replenishment, and ensure proper product displays.
Cash & Payment Control: Ensure accurate cash handling, payment processing, and daily sales reconciliation.
Visual Merchandising: Maintain attractive product displays, pricing labels, and overall shop presentation.
Housekeeping & Safety: Ensure the shop is clean, organised, and compliant with workplace safety standards.
Reporting: Prepare daily sales reports, stock reports, staff attendance records, and other operational reports.
Policy Compliance: Ensure employees follow company policies, standard operating procedures (SOPs), and applicable regulations.
Training & Development: Train new employees and provide ongoing coaching to improve staff performance.
- Job Requirements
At least 2–3 years of working experience in retail or shop operations, preferably with supervisory experience.
Good leadership, communication, and interpersonal skills.
Strong customer service and problem-solving abilities.
Basic computer skills and proficiency in POS (Point of Sale) systems.
Knowledge of inventory control, stocktaking, and cash handling procedures.
Ability to monitor sales performance and work towards sales targets.
Able to work independently and as part of a team.
Willing to work overtime and work on weekends, public holidays, and shifts when required.