Welcome guests warmly and professionally upon arrival.\
Handle guest check-in and check-out procedures accurately and efficiently.
Attend to walk-in customers, telephone calls, WhatsApp messages, and other guest enquiries.
Provide information about room availability, room rates, hotel facilities, services, and policies.
Manage room reservations, bookings, cancellations, and extensions in accordance with company procedures.
Must be courteous, disciplined, honest, punctual, and customer-oriented.
Must be willing to work shifts, weekends, public holidays, and other scheduled hours as required by hotel operations.The successful candidate must maintain a neat, attractive, and professional appearance suitable for a hospitality environment. This includes:
Wearing the approved company uniform correctly and maintaining it in good condition.
Maintaining good personal hygiene, neat hair, and a clean, well-groomed appearance.
Demonstrating confidence, warmth, courtesy, and a welcoming attitude.
Using polite language and maintaining appropriate body language when attending to guests.
Avoiding conduct that could negatively affect the hotel's image or guest experience. Performance will be assessed based on:
Guest satisfaction and the quality of customer service.
Accuracy of reservations, guest records, and financial transactions.
Professional conduct, personal presentation, and punctuality.
Ability to perform both receptionist and waitress duties effectively.
