Sales Administrator M/F

This job offer is entrusted to France Travail by LINDUSTRIE-RECRUTE.FR

As part of the development of our After-Sales Service activity, we are looking for an ADV Manager.

You will play an essential role in the administrative and commercial management of spare parts orders and on-site interventions in France for a major client account. You are responsible for the complete processing of orders, internal coordination with the purchasing, logistics, and SAV teams, as well as monitoring customer satisfaction. Your objective: to guarantee reliable, reactive, and compliant order processing, from registration to delivery and invoicing.

Your missions

1. Order management and monitoring

• Register customer orders and verify the accuracy of information.
• Ensure global monitoring of orders: confirmations, lead times, on-site delivery, and invoicing.

• Transmit customer requirements and specificities to the purchasing center and relevant internal services.
• Ensure payment monitoring in connection with accounting and perform reminders if necessary.

1. Contractual management and customer relations

• Maintain regular and professional contact with customers to nurture the commercial relationship.
• Follow up on issued proposals, follow up with customers, and ensure clear reporting.

• Manage customer complaints in coordination with technical sales representatives and/or the SAV Manager.

1. Internal coordination & operational support

• Actively participate in department meetings and information sharing.
• Contribute to the continuous improvement of ADV methods and tools.

• Education: Bac+2 (BTS in management, commercial, or technical)
• Experience: Minimum 2 years in sales administration, customer service, or order management functions within an industrial environment.

Skills:

• Mastery of ADV processes: registration, monitoring, delivery, invoicing, reminders.
• Ease in customer relations and good written/oral communication.

• Very good mastery of IT tools, especially Excel; knowledge of an ERP is a plus.

Proficiency in English, both written and oral.

• Soft skills: Beyond technical skills, we are looking for a curious, rigorous, autonomous, and proactive personality, capable of adapting to a dynamic and demanding SME environment.

Job conditions

• Contract type: CDI - Full time
• Location: Position based in Paris (18th arrondissement)

• Availability: Position to be filled as soon as possible
• Remuneration: Based on profile and experience

• Teleworking: 2 days per week on a voluntary basis (Tuesday & Friday)
• Benefits: Profit-sharing bonus and restaurant vouchers: €9.50