Junior Service Desk Technician

About the company

DYOPATH is looking for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

Your tasks

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support.

Your Mission as a Junior Service Desk Technician

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

Why This Role Matters As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly.

Requirements

Education & Certifications

• High School Diploma or GED required

Experience & Skills

• Strong communication and customer service skills
• Basic knowledge of Windows operating systems and common IT tools
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment
• Familiarity with shipping processes and asset tracking is a plus
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment

Successful Junior Service Desk Technician candidates demonstrate strong customer service skills, attention to detail, and a willingness to learn in a fast-paced support environment.

Other Requirements

• Ability to work a flexible schedule within the designated operating hours
• Ability to pass a background check prior to hire

What we offer

• Purpose with Passion: Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact.
• Growth & Development: Access certifications, training, and opportunities that support your professional growth.
• Award-Winning Culture: Join a company known for delivering outstanding IT services internally and externally.
• Collaborative Environment: Work in a respectful, team-oriented setting where achievements are recognized.

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available, with full details at dyopath.com/careers

This role provides an excellent opportunity to gain hands-on IT experience, develop foundational technical skills, and build a strong foundation for a long-term IT career with DYOPATH.

Other

Role Overview

• Location: On-site in Waddell, Arizona
• Schedule: Variable shift start times between 2:00 AM and 7:00 PM
• Pay Rate: $15.15 per hour

Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at https://www.dyopath.com/. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.