Service Scheduler - Chandlers ford
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Must-have:Security
Clear Progression
Great team
Service Scheduler - Fire & Security Location: Chandlers ford Job Type: Full-time/permanent
The Role
We are looking for an organised, proactive Service Scheduler to join our Fire & Security team. The successful candidate will be responsible for coordinating engineers, scheduling planned and reactive service visits, and ensuring customers receive a professional and efficient service. You will work closely with engineers, customers, account managers and the wider operations team to keep the service department running smoothly. This is a fast-paced role where strong organisation, communication and attention to detail are essential.
Key Responsibilities
- Schedule and coordinate daily workloads for Fire & Security service engineers.
- Allocate reactive call-outs and planned maintenance visits based on priority, location, engineer availability and skill set.
- Manage engineer diaries and ensure appointments are scheduled efficiently.
- Liaise with customers to arrange service, maintenance and repair visits.
- Respond to customer queries by telephone and email in a professional and timely manner.
- Monitor outstanding jobs and ensure engineers have the correct information before attending site.
- Reschedule appointments where required and communicate changes clearly to customers and engineers.
- Prioritise emergency and urgent call-outs in line with agreed response times and customer service-level agreements.
- Coordinate planned preventative maintenance (PPM) visits and ensure they are completed within required timeframes.
- Work closely with engineers to understand job requirements, parts requirements and estimated durations.
- Keep customers updated on engineer attendance and job progress.
- Monitor engineer utilisation, travel time and geographical location to maximise efficiency.
- Liaise with the service team regarding outstanding quotations, follow-on works and remedial requirements.
- Ensure job records and scheduling information are accurately maintained within the company's systems.
Please apply if you have relevant experience or get in touch with me Diane -