Customer Service Coordinator

About the company

Dynamite Recruitment is proud to be partnering with a highly reputable organisation based in Eastleigh. Due to continued growth, they are seeking a enthusiastic Customer Service Executive'a to join their friendly and professional team.

Your tasks

This is an excellent opportunity for someone who thrives in a fast-paced customer-focused environment and enjoys delivering high-quality service across a range of communication channels.

As a Customer Service Executive you will be responsible

• Handle inbound and outbound customer calls, providing prompt, professional, and empathetic support.
• Respond to customer enquiries via email, live chat, and social media channels including Facebook, Twitter, and Trustpilot.
• Take ownership of queries and ensure timely and accurate resolutions.
• Liaise with internal departments and third-party partners to follow up on requests or escalate issues as needed.
• Update customer records, manage legal documentation, and maintain accurate information in the internal CRM system.
• Support general administration tasks to ensure the smooth running of the department.
• Consistently deliver excellent service, maintaining a positive and professional approach in every interaction.

Requirements

The Ideal Candidate

• Previous experience in customer service, call handling, or contact centre environments are ideally required
• Confident communicator with strong written and verbal skills.
• Comfortable managing multiple customer channels (phone, email, and social media).
• Excellent administration and IT skills, including Microsoft Office.
• A proactive problem-solver who enjoys working as part of a supportive team.
• Able to start immediately and commit to the initial training period in-office (4-6 weeks).

What we offer

• Excellent team culture and supportive environment.
• Hybrid working after training (2-3 days in the office).
• Opportunity for progression to a fixed-term role with increased pay.
• Be part of a growing organisation that values customer satisfaction and employee development.

How to apply

To be considered please submit your CV to Fran Curtis @ Dynamite Recruitment

Other

Customer Service Executive Location: Eastleigh (Hybrid available after 4-6 weeks of training ) Salary: £15.00 per hour(£29000) Hours: Monday to Friday, 37 hours per week (8:00am-5:30pm on a rota, occasional Thursday until 7pm once every 6 weeks with time off in lieu) S*tart Date: 19th October 2026 Contract:** 12-week temporary assignment with potential to remain permanent in this role