AI Voicebot Builder & Project Operations Specialist
Core Responsibilities
AI Voicebot Script, Prompt & Conversation Flow Development
Design, build, and maintain English scripts, prompts, and conversation flows for AI voicebot projects based on business requirements and customer scenarios. Expand user expressions and response variations, define appropriate wording, tone, and conversation strategies, and continuously improve dialogue quality and naturalness.
Testing, Quality Review & Optimization
Conduct pre-launch testing and ongoing quality reviews for scripts, prompts, and conversation flows. Analyze call recordings, conversation results, customer feedback, and business performance to identify issues and optimize robot responses, logic, and overall effectiveness.
Project Operations & Delivery Support
Support the day-to-day operation of assigned projects, follow up on key milestones and deliverables, and help ensure projects are launched and operated smoothly. Coordinate project requirements, testing, issue resolution, and optimization activities across different stages.
Client & Cross-Functional Coordination
Work closely with Project Managers, Sales, Product, AI, Delivery, and other internal teams to understand client needs, translate requirements into executable actions, and follow up on issues until closure. Support communication with clients when needed.
Recording & Content Quality Management
Prepare recording scripts and instructions, coordinate with voice recorders when required, and review pronunciation, tone, pacing, consistency, and overall content quality to ensure alignment with project requirements.
Documentation & Best-Practice Development
Maintain clear script versions, prompt records, project documentation, issue logs, and optimization history. Summarize reusable practices and successful approaches to improve future project delivery and Builder efficiency.
Core Qualifications
Language & Location
Must be a Nigerian local with native or near-native understanding of Nigerian English and local communication styles. Fluent in English, with strong written and verbal communication skills and the ability to create natural, clear, and context-appropriate dialogue.
AI & Prompt Capabilities
Basic understanding of AI, large language models, and conversational AI. Able to write, test, and optimize structured prompts based on specific business objectives. Experience in prompt design, prompt optimization, AI voicebots, conversational AI, or script design is strongly preferred.
Experience
Bachelor’s degree or above. Experience in customer service, call centers, telemarketing, collections, marketing, project operations, project delivery, content operations, or related roles is preferred. Experience in banking, consumer finance, fintech, SaaS, AI products, or customer-facing projects is a strong advantage.
Core Competencies
Detail-oriented, proactive, quick to learn, and responsible. Strong logical thinking, communication, coordination, and problem-solving skills. Able to manage multiple tasks and changing priorities in a fast-paced environment. Strong ownership and ability to independently drive tasks and issues to completion. Able to maintain work quality under pressure and continuously improve scripts, prompts, and project execution.
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