information technology (IT) support technician

Your tasks

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Provide customer service.
• Manage incidents.

Requirements

Education College/CEGEP. Computer systems analysis/analyst. Computer support specialist. Computer technology/computer systems technology. Cyber/computer forensics and counterterrorism. or equivalent experience.

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification.
• Information technology infrastructure library (ITIL) Certification.
• Microsoft Certified Solutions Associate (MCSA).
• Microsoft certified IT professional (MCITP).
• Network+ Certification.
• Microsoft Certified Systems Engineer (MCSE).
• A+ Certification.

Computer and technology knowledge

• Networking software.
• Networking hardware.
• Networking security.
• Servers.
• Desktop applications.
• Security software.
• MS Office.
• MS Windows.
• SharePoint.
• TCP/IP.
• Wireless networks.
• Server Hardware.

Area of work experience Information technology (IT) service delivery.

Work conditions and physical capabilities Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Combination of sitting, standing, walking.

Own tools/equipment Internet access. Cellular phone.

Personal suitability Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Organized. Team player. Ability to multitask. Time management.

Screening questions

• Are you available for shift or on-call work?.
• Do you have experience working in this field?.
• Do you have the equipment you need to work from home (like internet and a workspace)?.
• Do you have the required certifications listed in the job posting?.
• Do you meet the language requirements listed in the job posting for the position (English or French)?.

Experience an asset.

What we offer

Health benefits Dental plan. Disability benefits. Health care plan. Vision care benefits.

Financial benefits Mileage paid.

Other benefits Free parking available. Learning/training paid by employer.

Other

Work setting General office. Private company, corporation or industry.

Security and safety Bondable. Criminal record check.

Transportation/travel information Own transportation. Own vehicle. Travel expenses paid by employer.

Employment terms options Flexible hours. On call.

Employment terms options To be determined. Day.

Workplace information Hybrid.