Client Accounts Assistant
About Dwelly
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Position Summary
As Client Accounts Assistant, you'll bring exceptional organisational skills and strong communication across internal departments and third-party partners. You'll work confidently both independently and as part of a collaborative team, building and maintaining strong relationships with clients and external suppliers while managing time-sensitive documentation and invoices to ensure payment deadlines are consistently met.
Please note this role sits with Settio in Manchester City Centre, Dwelly's integrated agency.
What You'll Do
Manage and process invoices, including contractor invoices, service charges, ground rents and utilities
Coordinate payments to third-party suppliers and ensure payment deadlines are met
Activate and update charges for new tenancies
Update charges following rent reviews, including processing pro-rata payments where required
Maintain Non-Resident Landlord (NRL) details within SLM and process relevant applications/correspondence with HMRC
Verify and amend landlord and supplier bank details in line with internal procedures
Respond to general accounts queries from landlords, tenants and third-party suppliers
Monitor and manage a busy internal Accounts inbox, ensuring queries are actioned within appropriate timescales
Work closely with internal departments to ensure a consistently high level of service is provided to clients
Support the wider Accounts team as required, including credit control, client communications, account reconciliations and general accounts administration
What We're Looking For (Essential)
Experience in Residential Lettings client accounts or accounting
Exceptional organisational skills and excellent time keeping
Ability to work in a fast-paced environment and adapt as priorities shift
Confidence responding to a variety of client queries
Willingness to learn and ability to prioritise
Previous experience with generalist Microsoft packages (Outlook, Word, Excel etc.)
Exceptional service standards and communication skills
Experience processing a high volume of invoices and ensuring payments are made accurately and within deadlines
Experience managing a busy shared inbox, prioritising and responding to time-sensitive queries
Able to reliably commute to, or relocate to, Manchester M2 2BQ
Nice to Have
Client accounts property management or general accounts experience
Knowledge of MRI SLM or similar property management CRM system
Compensation & Benefits:
Salary: £24,000–£26,000 per annum, subject to experience
Benefits: 25 days holiday plus bank holidays per annum; access to Medicash; company pension; an additional day's holiday in your birthday month after one year of service; company events
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles . That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
Customer obsession rather than competitive focus
Passion for invention
Operational excellence
Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.