HEAD OF PROGRAM OPERATIONS

WE ARE HIRING

HEAD OF PROGRAM OPERATIONS

📍 Surakarta, Indonesia | Full-Time | Leadership Position

Key Responsibilities

• Lead and supervise program operations across Ausbildung, Nursing, FSJ, and international placement pathways.
• Ensure every candidate progresses through clearly defined milestones, deadlines, and quality standards.
• Manage Program Leads and operational teams to achieve measurable results.
• Establish and continuously improve SOPs, KPIs, monitoring systems, and quality controls.
• Identify operational bottlenecks and execute solutions proactively.
• Handle complex student cases, escalations, and stakeholder communication with professionalism and diplomacy.
• Ensure accurate documentation, timely follow-ups, and effective coordination with international partners.
• Build scalable systems and develop team members who can operate independently.
• Maintain service excellence while enforcing professional boundaries and accountability.

Who We’re Looking For

Essential Characteristics

1. Exceptional Attention to Detail — You notice inconsistencies, anticipate risks, and maintain high standards of accuracy.
2. Strong Execution & Ownership — You take responsibility from planning through completion, without requiring constant supervision.
3. Diplomatic Assertiveness — You communicate firmly and respectfully, even in difficult situations.
4. Structured & Analytical Thinking — You translate complex problems into clear priorities and actionable solutions.
5. Emotional Maturity — You remain objective and composed under pressure.
6. High Learning Agility — You learn quickly, adapt, and continuously improve systems.
7. Leadership & System Building — You develop capable teams rather than becoming the center of every operational decision.

Qualifications

• Minimum 5 years of relevant professional experience, including team leadership or operational management.
• Proven track record in program management, operations, service delivery, recruitment, education, or related industries.
• Strong organizational, problem-solving, and stakeholder management skills.
• Experience managing multiple projects, deadlines, and complex operational workflows.
• Comfortable working with KPIs, SOPs, dashboards, and performance evaluations.
• Professional English communication skills.
• German language proficiency and international education experience are advantages, not mandatory.

Our Hiring Process

Shortlisted candidates will complete a practical assessment involving operational problem-solving, document accuracy, execution planning, and stakeholder conflict resolution. We value demonstrated competence, integrity, and execution over impressive job titles.

Skills: Operational Strategy, Business Process Optimization, Resource Allocation, Teamwork, Performance Management, Operations Management, Key Performance Indicators (KPI), Process Improvement, Project Management, Data Analysis