SENIOR AUDIO VISUAL (AV) TECHNICIAN

Dulwich College (Singapore) is looking for a SENIOR AUDIO VISUAL (AV) TECHNICIAN to support the operations and maintenance of all Audio Visual systems across the College, including audio, visual, lighting, and streaming technologies used in performance venues and event spaces.

This role requires a strong foundational understanding of AV systems and technologies, with the flexibility to specialise in one core area of live event production (e.g., Audio), while maintaining working knowledge and operational competence across other AV disciplines.

Evening and weekend work may occasionally be required to support College events.

The successful candidate will be expected to:

• Demonstrate broad technical competence across AV domains.
• Take ownership of specific AV specialisations while supporting general AV operations.
• Deputise for the AV Manager when required.
• Lead inventory management, health and safety practices, helpdesk scheduling, and staff training.
• Communicate effectively with stakeholders across the College to deliver high-quality AV support.

PRIMARY DUTIES AND RESPONSIBILITIES

GENERAL

• Oversee the setup, operation, and routine maintenance of all AV equipment in College venues, including preventative servicing, consumables, and inventory management.
• Act as the technical lead for assigned events, performances, and productions, coordinating technical requirements with stakeholders and ensuring successful delivery.
• Take ownership of inventory management for AV and lighting equipment in performing arts spaces, ensuring compliance with health and safety standards.
• To work together in a team to liaise and deliver technical services for some external hirers during events including responsibility for casual staff recruitment, training, and operational supervision.
• Liaise with external vendors and contractors for equipment repairs, maintenance, installations, and technical evaluations.
• Mentor and provide technical guidance to AV Technicians, casual crew and venue users.
• Serve as site lead for staff training on AV equipment usage in performance and event venues.
• Act as deputy for the AV Manager when required.

CUSTOMER SERVICE

• Liaise with Students, Parents and Staff to provide consistent, efficient technical services in a courteous and friendly manner
• Provide clear and accessible information regarding AV-related issues.
• Partner with academic and business staff to meet AV requirements across the College.
• Encourage and incorporate customer feedback to improve AV services.
• Provide technical consultation and recommendations to stakeholders regarding AV solutions for events, productions, presentations, and venue use.

TECHNICAL SERVICE

• Diagnose and resolve hardware/software issues on AV equipment via remote or on-site support.
• Perform minor hardware repairs and configure control systems (e.g., Crestron, Extron).
• Conduct compatibility testing and software upgrades.
• Participate in ongoing preventative maintenance programs and AV CAPEX projects.
• Troubleshoot AV equipment issues, including audio, video, projection, control systems, connectivity, and streaming technologies.
• To document problems and steps to resolve them using the college AV helpdesk system and AV documentation.
• Set up AV equipment for school assemblies and events, and deploy, collect, and maintain AV equipment across campus as required.
• Support and troubleshoot AV-over-IP systems, including network switches, encoders/decoders, and multicast configurations.
• Maintain and update technical documentation, including equipment inventories, signal flow diagrams, rack layouts, system configurations, and operating procedures.
• Support the evaluation, implementation, and commissioning of new AV technologies and system upgrades.
• Identify equipment approaching end-of-life and provide recommendations for replacement, upgrade, or refurbishment.

ADMINISTRATION

• Document hardware issues and utilise the AV Department online service desk and documentation to maintain records of repairs
• Ensure compliance with Occupational Safety and Health (OSH) requirements within the department.
• Organise the repair of equipment from external vendors
• Develop and maintain AV schematics, technical documentation, and training materials to support the effective use and operation of College AV systems.

COMMUNICATION

• Provide timely updates to clients regarding ongoing technical support cases.
• Share technical updates with AV colleagues via email and departmental documentation.
• Participate in departmental and cross-functional meetings as required.
• Maintain detailed online documentation of completed AV tasks.

SERVICE DELIVERY

• Deliver high-quality service to all stakeholders, including students, staff, parents, and community members.
• Maintain a professional, friendly, and helpful demeanor at all times.
• Foster open communication to achieve optimal outcomes.
• Continuously seek improvements in systems and processes for greater efficiency.
• Build a reputation for reliability by fulfilling commitments.
• Respond promptly to service requests and treat complaints as opportunities for improvement.
• Take ownership of AV issues, ensuring resolution and customer satisfaction, and escalate appropriately when needed.
• Promote continuous improvement by identifying opportunities to enhance AV systems, workflows, operational efficiency, and user experience.

The successful candidate will have:

• A high level of attention to detail and follow through to completion of tasks.
• Knowledge of Apple and Windows operating systems and advanced Audio Visual troubleshooting and fault-finding skills.
• Proficiency in operating Microsoft systems, including Windows OS, Microsoft 365 applications (Outlook, Teams, PowerPoint, Excel), and cloud-based collaboration tools.
• Good working knowledge of ICT networking principles, including IP addressing, switching, and VLAN concepts.
• Experience with cloud-based collaboration and streaming tools (e.g., Zoom, Microsoft Teams, OBS, Streamlabs).
• A high-level problem-solving skill and ability to access and analyse information.
• Ability to work collaboratively as part of a team, prioritise and work independently and communicate clearly and effectively.
• Confidence in assisting a diverse group of staff/teachers, as well as students.
• All other duties commensurate with the post.

Equity Diversity Inclusion Statement

EiM is committed to diversity within its team, organisational practices, policies and culture. It recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and it encourages and leverages these differences to make its work more relevant and approachable. EiM will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. EiM strives to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. It expects everyone who works with it to share this commitment and to act accordingly, as it aspires to best serve the EiM mission and its community.

Safeguarding Statement

Dulwich College (Singapore) is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, social media checks, and successful references. You can find information about Safeguarding at our College, including the Student Safeguarding Policy, at our website: https://singapore.dulwich.org/our-college/safeguarding

PEI Registration Number: 201027137D. Period of Registration: 09 January 2024 to 08 January 2028