IT Enterprise support lead

???? Hiring: Enterprise Application Support Leader

Location: Jeddah, Saudi Arabia

We are looking for an experienced Enterprise Application Support Leader to join our IT team and support critical business applications across our retail operations.

Key Responsibilities:

• Provide Level 1 & Level 2 support for ERP and POS applications.
• Support SAP ERP and iVend POS environments.
• Monitor and maintain application SLAs and system performance.
• Troubleshoot and resolve application incidents and user issues.
• Coordinate with vendors and internal teams for issue resolution and system enhancements.
• Support retail operations across stores and head office.
• Participate in testing, upgrades, patches, and new application releases.
• Analyze recurring issues and recommend system improvements.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 5+ years of experience in ERP, POS, or enterprise application support.
• Hands-on experience with SAP ERP and retail POS systems.
• Experience with ticketing systems such as ServiceNow, Jira, or ManageEngine.
• Strong troubleshooting and problem-solving skills.
• Retail industry experience is highly preferred.
• Excellent communication and stakeholder management skills.