E-commerce Operations Specialist

Join Our Team at More Value!

Talent Search: E-commerce Operations Specialist (m/f)

Why do we need this role?

More Value is a company within the Franceschelli Group, created to develop and manage activities and services dedicated to the world of e-commerce and marketplaces.

To support the growth of our project, we are looking for a dynamic and organized person to join the project and contribute to the daily management of the online business, following various operational, administrative, and customer/supplier relationship activities.

What you will do:

Orders and logistics

• Check, confirm, and fulfill orders from the website and marketplaces; verify payments and manage blocked or anomalous orders.

• Coordinate warehouse and couriers: generate labels, monitor tracking, manage stock levels, delays, and losses.

• Monitor shipping rules and rates.

Customer care and after-sales

• Respond to customers via email, chat (ticketing), regarding orders, shipments, products, and payments, respecting defined SLAs.

• Manage returns, refunds, replacements, complaints, disputes, and chargebacks, within the company's authorization limits.

Sales and purchasing administration

• Verify invoices, credit notes, and tax documents for online sales, including to foreign customers.

• Record and reconcile receipts from payment gateways, cash on delivery, and marketplaces, matching them to orders.

• Check invoices from suppliers, couriers, and services; prepare payments for approval.

• Monitor stock, issue purchase orders, and manage relationships with suppliers regarding lead times and availability.

Catalog and reporting

• Enter and update products, prices, promotions, descriptions, and availability on the website and marketplaces.

• Produce reports on sales, returns, receipts, shipping costs, and margins.

Compliance and food products

• Apply company procedures regarding the right of withdrawal, legal warranty, terms of sale, and customer privacy, with the support of the external legal consultant.

• For marketed food products, update and check information and availability.

• Coordinate, together with suppliers, logistics partners, and B2B customers, operational activities regarding complaints, non-compliance, withdrawals, and recalls, according to company procedures.

Work location:

Bologna – Interporto.

Working Hours:

Monday to Friday 9-18

RAL €29,000 – €32,000

The determination of individual economic treatment within the indicated range will occur based on objective and gender-neutral criteria, in compliance with current legislation on pay transparency, taking into account experience, specific skills, level of autonomy, and responsibilities connected to the role.

Essential requirements

• 3–4 years of experience in e-commerce operations, order management, or online sales back office.

• Direct experience with at least one marketplace (Shopify, WooCommerce) and an e-commerce platform.

• Practical knowledge of electronic invoicing, credit notes, and reconciliation of receipts.

• Advanced Excel (pivot tables, XLOOKUP or equivalents).

• Good English, written and spoken.

Preferred requirements

• Experience with ticketing tools (JIRA or similar).

• Familiarity with international invoicing (OSS/EU VAT) and purchasing.

• Experience with food products: traceability, withdrawals, and recalls.

• Diploma or degree in an economic field.

Who We Are:

More Value is part of the Franceschelli Group, an Italian entrepreneurial reality that brings together several companies specialized in the sectors of logistics, transport, and e-commerce services. More Value was born with the objective of supporting companies that sell online, through solutions and services dedicated to the management of e-commerce and marketplace activities.

Benefits:

• Corporate welfare for employee well-being.
• Complementary health insurance and dental insurance.
• Continuous training for professional development.
• Young, welcoming, and collaborative work environment.
• Company lunches and dinners to create bonds and share special moments.
• Sports tournaments (to keep us in shape!)
• Come with us to Dall'Ara to see Bologna FC, because we are fans and partners of the Rossoblù