IT Support Technician

Taaleem commitment

Taaleem is committed to safeguarding and promoting the welfare of children. At Taaleem, we hold ourselves to a high standard of effective practices in relation to child protection, and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment. Successful applicants will be subject to various background checks including receipt of references, proof of relevant qualifications, identification, and police checks, including overseas checks.

Job purpose

The major responsibility of the IT Technician is to provide complete desktop support to Taaleem Schools technology users. The IT support exercises a combination of management, customer service, and technical skills during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support, and advice to troubleshoot and diagnose hardware, software, and other peripheral workstations problems.

Skills description

Key accountabilities

Manage the needs of the end user against those of any service providers

Ability to deal with hardware issues and software installation

Managing help desk requests

Confidently provide teacher and staff tech support

Managing iOS devices and iOS server

Giving desktop support and troubleshooting to all members of the school community

Managing IT equipment including laptop trollies, CT labs, whole school facilities such as auditorium, PD rooms, boardrooms etc.

Printer management including the re-ordering of consumables

Undertake computer rebuilds when appropriate

Set up and removal of IT equipment (assemblies, presentations, training etc.)

Help with audio visual equipment for dramas and shows

Person specification

Education:

Bachelor degree in Information Technology or equivalent degree

Experience:

Minimum of 2 years in a similar field

Competencies:

Knowledge and understanding of all IT issues in school

Regular updates should be part of the day-to-day role and being aware of them is essential

The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice

An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential

Attributes:

Outstanding communication and organization skills

Good interpersonal skills

Calm and diplomatic