Senior Logistic Coordinator, Crossborder

About DSV Road Pte Ltd

DSV Road is a leading provider of road freight and transport solutions, offering reliable domestic and cross-border transportation services across Singapore, Malaysia, and the wider Asia-Pacific region. As part of DSV, a global transport and logistics company operating in more than 80 countries, we are committed to delivering efficient supply chain solutions while maintaining the highest standards of customer service, operational excellence, and safety.

Purpose of the Role

We are seeking an experienced logistics professional to oversee and coordinate daily cross-border transportation operations. The ideal candidate must possess strong customer service skills, operational problem-solving capabilities, and the ability to effectively coordinate with customers, transport partners, and internal stakeholders to ensure seamless shipment execution.

This role requires a proactive and hands-on individual who thrives in a fast-paced logistics environment and is able to manage transportation activities, customer expectations, operational, and work closely with subcontractors while ensuring high service standards are consistently maintained.

Key Responsibilities

Cross-Border Transportation Operations

• Manage day-to-day cross-border transportation operations to ensure timely and accurate shipment execution.
• Coordinate closely with customers, transport planners, drivers, agents, and internal operational teams to support smooth shipment coordination.
• Monitor shipment and proactively resolve operational issues to prevent delays and service disruptions.
• Ensure all transportation documentation, permits, declarations, and operational records are accurately maintained.
• Execute transportation activities in accordance with established SOPs, customer requirements, and agreed service levels.
• Handle transportation-related escalations and drive prompt resolution to maintain customer satisfaction.

Customer Service & Account Management

• Serve as the key point of contact for customers on operational matters and shipment enquiries.
• Build and maintain strong working relationships with customers through effective communication and problem resolution.
• Provide timely shipment status updates and manage customer expectations throughout the transportation process.
• Handle customer feedback, operational exceptions, and service recovery actions professionally.

Subcontractor & Vendor Management

• Manage relationships with transport subcontractors and service providers.
• Work collaboratively with subcontractors to address service gaps, improve performance, and implement corrective actions if required.

Requirements:

We are looking for candidates with:

• Minimum of 3 to 8 years of experience in transportation, cross-border logistics, freight forwarding, or supply chain logistics field.
• Hands-on experience coordinating cross-border shipments.
• Strong customer service and account management experience.
• Experience managing transportation vendors, haulers, or subcontractors
• Familiarity with TMS or similar logistics systems.
• Strong communication, coordination, and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.