Quality Assurance Specialist

Job Description

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement

Requirements

• Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA)
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau)
• Good knowledge in process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate and present to multiple stakeholders.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.
• Communicate effectively with internal / external customers.
• Understanding of quality assurance and control procedures
• Experience with audits, SOP compliance, and quality standards (e.g. ISO 9001)
• Root cause analysis and corrective action planning (e.g. 5 Whys, Fishbone)
• Data analysis and quality reporting (Excel, dashboards, KPIs)
• A strong team player with a collaborative mindset.
• Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
• 2+ years of experience in logistics operations or quality assurance, preferably in a 3PL or warehouse environment.
• Strong understanding of logistics processes, warehousing, and transportation flows.
• Experience with ISO 9001 or other quality systems.
• Knowledge of lean principles or Six Sigma is a plus.
• Familiarity with QA methodologies, audits, and root cause analysis (e.g. 5 Whys, Fishbone diagram).
• Proficient in MS Office and warehouse management systems (WMS).
• Excellent attention to detail, problem-solving skills, and communication abilities.
• Ability to work independently and collaboratively across functions.