Team Lead, Customer Service Automotive (m/f/d) (Head of - Customer Service (commercial))

Job Req Number: 124140 Working time model: Full-time Division: DEU - DSV Stuttgart GmbH & Co. KG (Road) Location: Kornwestheim Manager: Application deadline: No end date

We are looking for a Team Lead Customer Service Automotive (m/f/d) for our DSV location in Kornwestheim. In this responsible position, you will lead and motivate the Customer Service team, act as the main point of contact for a key account, and ensure smooth operations in day-to-day business. Through close cooperation with customers, the organization of special trips, and the continuous optimization of processes, you will contribute significantly to the success of the team.

Your Benefits*

• Financial benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with monthly net credit, Jobrad, anniversary payments
• Health and mobility: Supplementary health insurance (depending on division), computer glasses, group accident insurance
• Onboarding: Comprehensive induction with an individual onboarding plan
• Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere
• Variety: A diverse range of tasks with a large degree of decision-making freedom at a global player
• Flexibility: A modern workplace including transparent flexitime regulations and the option for mobile working
• Development: Regular further education and training, e-learnings, Talents@DSV are just a few personnel development programs to keep your skills up to date. Tailor-made programs are also possible.

Your Activities

• Leading and motivating the Customer Service team
• Direct communication and trustful cooperation with customers
• Main point of contact in day-to-day business for a key account
• Organization of special trips
• Compliance with all company-wide valid work instructions and processes
• Management of day-to-day business and ensuring smooth operations
• Implementation and monitoring of work instructions
• Monitoring, analysis, and optimization of processes
• Preparation and evaluation of quality KPIs
• Preparation for claims processing
• Direct reporting to Senior Team Lead Customer Service

Your Profile

• Completed commercial vocational training in the field of freight forwarding and logistics services
• English skills in speaking and writing as well as confident handling of MS Office programs
• High customer orientation, the ability to solve problems, and systematic action
• Teamwork skills and high commitment
• Awareness of safety and quality
• Independent working through high self-motivation

Your Contact Person

Melina Müller

Talent Acquisition

karriere@de.dsv.com (https://performancemanager.successfactors.eu/karriere@de.dsv.com)

https://www.dsv.com/de-de/karriere (https://www.dsv.com/de-de/karriere)

Please apply with your complete application documents. To do this, create a profile, save it, and click on "Apply" again at the end.

Severely disabled people and those equivalent to them will be given preferential consideration if they are equally qualified.

• Benefits may vary depending on location or division.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league. As a world-leading company in the field of transport and logistics, we look back on an extraordinary growth story. Let us grow together while we continue to be innovative, digitalize, and build on our successes. With around 150,000 colleagues in over 90 countries, we work every day to offer reliable services, meet our customers' needs, and support them in achieving their goals. Our path to success is led by people like you – with new ideas, fresh perspectives, and real ambition. At DSV, performance is in our DNA. We don't just work – we shape the future of logistics. This ambition drives a dynamic environment based on collaboration with first-class team players, responsibility, and action. We value inclusion, live cultural diversity, and respect the dignity and rights of every individual. If you want to make a difference, be valued by customers, and advance your career in a future-oriented company – then you have come to the right place.

Start here. Go anywhere.

Visit us at dsv.com (https://www.dsv.com/) and follow us on LinkedIn (https://www.linkedin.com/company/dsv/mycompany/verification/) and Facebook (https://www.facebook.com/dsv.global).