Senior Team Lead (m/f/d) Customer Service Automotive

We are looking for a Senior Team Lead (m/f/d) Customer Service Automotive for our DSV location in Kornwestheim. In this responsible position, you will lead and motivate the Customer Service team, act as the main contact person for a major customer, and ensure smooth operations in day-to-day business. Through close cooperation with customers, the organization of special trips, and the continuous optimization of processes, you will contribute significantly to the success of the team.

Have we piqued your interest? Then we look forward to receiving your application.

Your Benefits

• Financial benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with monthly net credit, Jobrad, anniversary payments
• Health and mobility: Supplementary health insurance (depending on division), computer work glasses, group accident insurance
• Onboarding: Comprehensive induction with an individual training plan
• Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere
• Variety: A diverse range of tasks with significant decision-making scope at a global player
• Flexibility: A modern workplace including transparent flextime regulations and the option for mobile working
• Development: Regular further education and training, E-Learnings, Talents@DSV are just a few personnel development programs to keep your skills up to date. Tailored programs are also possible.
• Benefits may vary depending on location or division

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Your Activities

• Leadership and motivation of the Customer Service teams
• Direct communication and trustful cooperation with customers
• Contact person in escalations in day-to-day business for several major customers
• Selection and negotiation with special trip entrepreneurs
• Compliance with all company-wide valid work instructions and processes
• Management of day-to-day business and ensuring smooth operations
• Implementation and monitoring of work instructions
• Monitoring, analysis, and optimization of processes
• Preparation and evaluation of quality KPIs as well as discussion with customers
• Preparation for claims processing
• Direct reporting to Senior Manager Automotive

Your Profile

• Completed commercial vocational training in the field of freight forwarding and logistics services
• Professional experience in the field of road transport
• Leadership experience is an advantage
• Proficient use of MS Office programs
• High customer orientation, the ability to solve problems, and systematic action
• Teamwork skills and high commitment
• Safety and quality awareness
• Independent working through high self-motivation
• Good English skills in speaking and writing

Our Contact

Selena Akdas - Kluschewski HR Specialist, Recruiting DACH

karriere@de.dsv.com https://www.dsv.com/de-de/karriere

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Severely disabled people and those equivalent to them will be given preferential consideration if they are equally qualified.