Customer Service Logistics / Customer Service Specialist (m/f/d) Magdeburg (IT Customer Support)

Job Req Number: 114395 Working time model: Full-time Division: DEU - Schenker Deutschland AG (DEU - Schenker Deutschland AG (Road)) City: Magdeburg

As a Customer Service Specialist (m/f/d) in Magdeburg, you are the spokesperson for our customers and ensure that every inquiry, complaint, or order is processed smoothly. You enjoy talking on the phone, find a solution for every problem, and actively participate in internal tools, events, and projects. With your open manner, your organizational talent, and your service mindset, you make the difference – with us, the customer really is king!

In the course of the merger of DSV and Schenker, your employment will be with Schenker Deutschland AG.

Your Benefits *

Financial benefits: Capital-forming benefits, company pension scheme, employee discounts, Jobrad, anniversary payments Health and mobility: Supplementary health insurance (depending on division), computer work glasses, group accident insurance Onboarding: Extensive induction with an individual training plan Team: A great, dedicated, and motivated team, flat organizational structures, and an open working atmosphere Variety: A varied field of tasks with a large degree of decision-making freedom at a global player Flexibility: A modern workplace including transparent flexitime regulations and the option for mobile working Development: Regular further education and training, e-learnings, Talents@DSV are just a few personnel development programs to keep your skills up to date. Tailor-made programs are also possible.

Your Tasks:

• Are you a chatterbox? With us, you even get paid for it!
• Do you like talking on the phone? With us, you can do it "full-time"
• Do you like taking care of everything and everyone? Our customers will love it.
• Are you a good listener and have a solution for every problem? Then you are exactly right for us
• Is the customer king to you? It's nice that this still exists.
• You are responsible for all inquiries, calculations, complaints, orders, etc.
• And you enjoy advising on the use of internal tools Schenker Connect or other problems
• You like to help out and support at trade fairs, campaigns, and events
• Administrative tasks, such as KPIs, market research, competition, and analyses, are also part of your remit

Your Profile:

• Commercial training, preferably in the field of freight forwarding and logistics or comparable
• Career changers who burn for logistics are also very welcome!
• English and good MS-Office skills distinguish you
• Service to the customer at eye level and cooperation with adjacent departments are important to you and are fun for you
• You are open to new things and look beyond the horizon

- Your Contact Person

Alexandra Saidnauy

Talent Acquisition Specialist

karriere@de.dsv.com

https://www.dsv.com/de-de/karriere (https://www.dsv.com/de-de/karriere)

Please note that applications via e-mail cannot be considered. Please use exclusively our online form via the button "Jetzt bewerben/ Apply now" for your application. In addition, we ask you to refrain from any proactive recruitment offers by external personnel service providers.

Severely disabled people and those equivalent to them will be given preferential consideration if they are equally qualified.

*Benefits may vary depending on location or division.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league.

As a world-leading company in the field of transport and logistics, we are on an extraordinary growth journey. Let's continue to grow together – through innovation, digitalization, and the expansion of our successes.

With almost 150,000 colleagues in over 90 countries, we work every day to provide reliable services, meet the needs of our customers, and help them achieve their goals. We know that we achieve this best by bringing new talent, fresh perspectives, and ambitious people like you into the team.

Performance is in DSV's DNA. We don't just work – we want to shape the future of logistics. This ambition drives a dynamic environment based on collaboration with real team players, responsibility, and drive. We value diversity, live cultural openness, and respect the dignity and rights of every individual. If you want to make a difference, win the trust of our customers, and advance your career in a future-oriented company – then you are in the right place.

Start here. Go anywhere.

Visit us at dsv.com (https://www.dsv.com/) and follow us on LinkedIn (https://www.linkedin.com/company/dsv/mycompany/verification/) and Facebook (https://www.facebook.com/dsv.global).