Manager, Business Operations (m/f/d) (Head of Logistics)

Job Req Number: 121970 Working time model: Full-time Division: DEU - DSV Stuttgart GmbH & Co. KG (Road) City: Euskirchen

Do you want to actively shape the future of our operative organization? Then take on responsibility as Manager, Business Operations (m/f/d) in Euskirchen, think beyond departmental boundaries, and ensure that processes function efficiently, smoothly, and sustainably. In doing so, you will manage part of our operative team and set important impulses for its further development.

Your Benefits *

• Financial benefits: Capital-forming benefits, company pension scheme, employee discounts, DSV employee card with monthly net credit, Jobrad, anniversary payments
• Health and mobility: Supplementary health insurance (depending on division), computer work glasses, group accident insurance
• Onboarding: Extensive induction with an individual onboarding plan
• Team: A great, committed, and motivated team, flat organizational structures, and an open working atmosphere
• Variety: A diverse range of tasks with significant decision-making scope at a global player
• Flexibility: A modern workplace including transparent flextime regulations and the option for mobile working
• Development: Regular further education and training, e-learnings, Next@DSV are just a few personnel development programs to keep your skills up to date. Tailored programs are also possible.

Your Activities

• Leadership and further development of your own team
• Responsibility for all team activities and ensuring task and service level agreements
• Support of national and international key accounts as a central contact person
• Processing and coordination of incoming customer inquiries
• Monitoring of supply chain processes in compliance with agreed SOP standards
• Control of data entry, data transfers, and defined work processes
• Ensuring professional and service-oriented customer service in daily business
• Creation and preparation of KPI reports as well as customer-specific analyses
• Proactive shipment monitoring using the systems DINAS, ZAS, and Track & Trace
• Occasional national and international dispatching of transport orders

Your Profile

• Completed commercial training as a Kaufmann (m/f/d) for Spedition und Logistikdienstleistungen
• Professional experience in the area of key account management
• Initial experience in leading employees
• Strong teamwork skills as well as the ability to motivate and inspire others
• Structured, independent, and organized way of working
• Confident and professional appearance
• High willingness for personal and professional development
• Good written and spoken English skills for cooperation in an international environment are mandatory
• Confident handling of common MS-Office applications
• Knowledge of Transport Management Systems (TMS) is an advantage

Your Contact Person

Kim Carina Wollner

Talent Acquisition Partner DACH

karriere@de.dsv.com (karriere@de.dsv.com)

https://www.dsv.com/de-de/karriere (https://www.dsv.com/de-de/karriere?CountryCode=DE&q=%2A)

Please apply with your complete application documents. To do this, create a profile, save it, and click on "Apply" again at the end.

Severely disabled people and those equivalent to them will be given preferential consideration if they are equally qualified.

Please note that applications via e-mail cannot be considered. Please use exclusively our online form via the button "Jetzt bewerben/ Apply now" for your application. In addition, we ask you to refrain from any proactive recruitment offers from external personnel service providers.

• Depending on location or division, benefits may vary.

DSV – Global Transport and Logistics

Working at DSV means playing in a different league. As a world-leading company in the field of transport and logistics, we look back on an extraordinary growth story. Let us grow together while we continue to be innovative, digitalize, and build on our successes. With around 150,000 colleagues in over 90 countries, we work every day to offer reliable services, meet the needs of our customers, and support them in achieving their goals. Our path to success is led by people like you – with new ideas, fresh perspectives, and real ambition. At DSV, performance is in our DNA. We don't just work – we shape the future of logistics. This ambition drives a dynamic environment based on collaboration with first-class team players, responsibility, and action. We value inclusion, live cultural diversity, and respect the dignity and rights of every individual. If you want to make a difference, be valued by customers, and advance your career in a future-oriented company – then you have come to the right place.

Start here. Go anywhere.

Visit us at dsv.com (https://www.dsv.com/) and follow us on LinkedIn (https://www.linkedin.com/company/dsv/mycompany/verification/) and Facebook (https://www.facebook.com/dsv.global).