After-Sales Service Technician M/F
Your tasks
Reporting to the Customer Service Manager, you will ensure the installation, commissioning, maintenance, and troubleshooting of our packaging machines at our customers' sites, both in France and internationally.
In this capacity, your main missions are as follows:
- Perform start-ups, overhauls, and preventive and curative maintenance operations on our equipment;
- Diagnose faults and intervene on mechanical, electrical, pneumatic, and automation aspects;
- Perform modifications, improvements, or retrofits of machines;
- Train users and the customer's maintenance teams on the operation and maintenance of the equipment;
- Guarantee compliance with safety rules during interventions;
- Ensure the follow-up and reporting of interventions to the Customer Service Department;
- Advise customers on best practices for use and possible evolutions of their installations;
- Participate in the continuous improvement of our products through your field experience feedback.
A true ambassador for the company, you contribute to our customers' satisfaction and to the quality image of DS Smith Packaging Systems.
Requirements
With a technical background at the Bac+2 level in industrial maintenance, electrotechnics, automation, or mechanics, you ideally have initial experience in industrial maintenance, after-sales service, or the commissioning of industrial equipment.
You possess solid skills in mechanics, electricity, and pneumatics, as well as notions in automation. You know how to read technical plans and diagrams and are able to quickly analyze a situation in order to propose suitable solutions.
Autonomous, rigorous, and organized, you enjoy field work and customer contact. Possessing good interpersonal skills, you know how to adapt to various interlocutors and operate in an international environment.
Proficiency in technical English is required. A second language would be a plus.
Other
Driving license B indispensable. Frequent travel in France and abroad.