IT Support Officer

Responsibilities:

Provide first-level technical support by troubleshooting hardware, software, network, and system-related issues.

Install, configure, and maintain computers, printers, operating systems, and office equipment.

Set up new employees with laptops, desktops, software, email accounts, and other required tools.

Manage user accounts, passwords, and access permissions.

Perform routine software updates, system maintenance, and data backups.

Monitor and maintain network connectivity and internet performance.

Implement basic cybersecurity measures to safeguard company systems and data.

Respond promptly to technical issues to minimize downtime.

Maintain accurate records of IT assets, maintenance schedules, and support activities.

Requirements:

Bachelor's Degree (B.Sc. or equivalent).

1–2 years of experience in IT support or a related role.

Good knowledge of computer hardware, networking, operating systems, and software installation.

Experience with Microsoft Windows, Microsoft Office, email configuration, and printer setup.

Strong troubleshooting and problem-solving skills.

Good communication and interpersonal skills.

Ability to work independently and prioritize tasks.

Preferred Requirements:

Experience supporting office IT infrastructure.

Basic networking and cybersecurity knowledge.

Strong attention to detail and a proactive approach to problem-solving.