Helpdesk Supervisor

About the company

A leading company in the design, administration, and sale of warranties and service contracts for manufacturers, wholesalers, and distributors of consumer electronics, appliances, homes, and vehicles; payment protection; credit cards, home emergencies, and a wide range of services; all developed through a global organization that provides creative solutions.

Your tasks

• Telecommunications: User creation and support, configurations, infrastructure administration, call routing.
• Vmware: administration of virtual machines, server creation, snapshots for server recovery, IP assignment.
• Commvault: Administration and validation of backups.
• Others: Supervision and execution of maintenance, support for corporate systems, administration of Lotus Notes users, user ticket tracking, local and external support to application users, monthly reports on helpdesk performance.

Requirements

Education: Systems or Informatics Engineering. Intern/Graduate status indispensable.

Language: Advanced English at a technical level.

Knowledge: One year of indispensable experience in administration of Vmware (vSphere 6), Commvault (ver. 9), Avaya (Communication Manager 5).

What we offer

Benefits superior to those required by law.

Other

*Workplace: Mexico City Schedule:** Monday to Friday from 8:30 a.m. to 5:30 p.m. With wide availability of schedule.