NOC/SOC Support Engineer
Machine translation — original language: Spanish.Show original
Your tasks
- Monitor monitoring tools for the detection and handling of automatically identified failures
- Handle telephone calls for the attention of incidents and specific requests
- Report failures detected in the monitoring tools
- Attend to network operations as first-level technical support, resolving problems efficiently and proactively.
- Perform updates to monitoring documentation.
- Perform failure reports with service providers and follow up until their closure.
Requirements
*Indispensable Requirements*
- 2 years of experience in Monitoring and Operation of Data Networks and Information Security (NOC/SOC)
- Experience in configuration of routers, switches, firewalls, Websense and DLP.
- Monitoring Tools: Preferably Solarwinds, WhatsUp Gold and Scrutinizer
- Basic knowledge in F5 or Cisco Load Balancers.
- Intermediate English level in comprehension and conversation.
Desirable Requirements
- Knowledge in IT Processes, ITIL
- Certification or courses in CCNA and CCNP
What we offer
Statutory and superior benefits Constant training and growth opportunities.
Other
Vacancy Information Workplace: Zona Centro
Work Schedule: Rotating shifts with two days off; depending on performance, rotation may no longer be required.