Customer Service Representative (CSR)

We’re looking for someone who’s organized, reliable, and genuinely enjoys helping others.

If you're warm, respectful, and eager to support customers in a meaningful way — we’d love to work with you!

What You’ll Do at Mum’s Lasagna:

Respond to customer inquiries via messages, chats, and calls with sincerity and professionalism

Process and accommodate incoming orders with care, speed, and accuracy

Assist customers with a friendly, respectful, and helpful approach — in line with our brand values

Organize and encode data related to online orders and transactions

Perform basic bookkeeping — including tracking invoices and maintaining order forms

Coordinate with the operations team to ensure smooth order flow and timely deliveries

Handle customer follow-ups and concerns with patience and efficiency

What We’re Looking For:

Can multitask and stay focused in a fast-paced online environment

Highly organized and detail-oriented

Basic skills in data entry and encoding

Strong communication skills in English and Filipino

Familiar with Word, Excel, messaging apps, and online platforms

Trustworthy, proactive, and a team player

Work Conditions & Benefits:

Flexible working schedule

Willing to work on weekends, holidays, and overtime

Overtime and holiday pay provided

College graduate (any course)

At least 1 year of experience in customer service, food delivery, retail, or related fields , freelance, sideline, or informal work experience is also welcome

Excellent communication skills in both English and Filipino, written and spoken

Strong problem-solving abilities and the ability to handle customer concerns with professionalism and empathy

Proficient in Microsoft Word, Excel, and other basic computer applications (experience with customer support tools is a plus)

Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment

Comfortable using messaging platforms, email, and online order systems

Able to work independently and collaborate effectively within a team

Willing to work flexible hours, including weekends and holidays when needed