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N1 Help Desk JR

DR SecurityCiudad de México DF, Miguel Hidalgocomputrabajopublished 08/07/2026
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Must-have:Junior
Machine translation — original language: Spanish.Show original

Jr. Service Desk Analyst / N1 Help Desk (Hybrid)

Modality: Hybrid

Education: Bachelor's or Engineering degree in Systems, IT, or related field. Must have degree and professional license (cédula).

Must have ITIL v4 Certification.

We are looking for an N1 Service Desk Analyst to join our support team to provide user assistance, manage tickets, and contribute to the stability of the organization's technological services.

If you are interested in developing your career in technical support, ITIL, and IT service management, this could be a great opportunity.

What will you do in this position?

  • Register, categorize, and follow up on N1 support tickets.
  • Manage incidents and requests in the ITSM tool (Jira).
  • Document incidents and solutions in the management platform.
  • Follow up on tickets from opening to closure.
  • Provide technical support to users in hardware, software, and operating systems.
  • Create knowledge articles and quick guides for users.
  • Explain the cause of incidents to users to prevent recurrences.
  • Promote the use of the self-service portal for request registration.
  • Keep information updated for escalations to providers or higher levels.
  • Support the update of procedures and improvements in the ITSM tool.

What are we looking for?

  • Minimum of 3 years of experience in Service Desk or Help Desk.
  • Experience in ITSM tools (ideally Jira).
  • Knowledge in incident and request management under ITIL.
  • Basic knowledge of:
  • Hardware and peripherals
  • Operating systems and software
  • Basic networks
  • Basic cybersecurity
  • Microsoft Office

Schedules

Availability to cover the following shifts from Monday to Friday:

  1. 09:00 to 19:00
  2. 19:00 to 09:00

What we offer

  • Hybrid work
  • Salary commensurate with the vacancy
  • 100% payroll scheme
  • Monthly payment (last day of the month)
  • Statutory benefits (prestaciones de ley)
  • Grocery vouchers (vales de despensa)
  • Savings fund (fondo de ahorro)

After the 4th month:

  • Major Medical Expenses Insurance
  • Life Insurance
  • Savings box (caja de ahorro)
  • Annual bonus for achievement of objectives

If you have experience in Service Desk and are interested in continuing to develop in IT service management, apply and become part of our team.-Requirements- Minimum education: Higher education - Bachelor's 2 years of experience Languages: English Keywords: help, auxilio, junior