IT Applications Operations Manager

We are looking for an IT Applications Operations Manager to lead the day to day operations, support and continuous improvement of our key clinical and corporate applications including iHMS, Business Central, Salesforce and other enterprise systems. You will lead a small application support team, work closely with clinical and corporate stakeholders and manage technology vendors to ensure our systems are reliable, secure and fit for purpose. The role also has an exciting focus on the responsible adoption and operational management of AI enabled applications. Responsibilities Lead application support and ensure timely resolution of incidents and service requests

Prioritise issues based on clinical, financial and operational impact

Drive root cause analysis and continuous improvement of recurring issues

Manage application enhancements, system changes, testing, UAT and releases

Ensure appropriate backup, disaster recovery and business continuity arrangements

Manage application vendors, service levels, contracts, licences and support performance

Oversee system integrations, interfaces and data flows across key applications

Maintain application documentation, support procedures and system records

Manage and monitor approved AI enabled applications including AI related incidents, output quality, configuration and vendor support

Ensure appropriate human oversight and escalation of inaccurate, unsafe or inappropriate AI outputs

Work with Cybersecurity and Data Governance teams on security, privacy and data requirements

Lead and develop two IT application support staff

Partner with clinical, operational and corporate teams to understand their needs and improve processes

Support IT audits, risk assessments and business continuity activities

Requirements Degree or diploma in Information Technology, Computer Studies, Information Systems or a related discipline

5 to 7 years of relevant experience in enterprise application support, application operations or technology delivery

Experience in supervising or leading a team

Experience with application incident management, system enhancements, UAT, change management, backup and disaster recovery

Experience managing technology vendors, service levels, contracts and licences

Good understanding of business processes, system integration, data flows and application controls

Strong problem solving, organisational and stakeholder management skills

Able to communicate technical matters clearly to non technical users

Healthcare, community care or social service experience would be an advantage

IT service management or project management certification would be an added advantage