Sales Account Representative (e-commerce)

Monitor daily, weekly, and monthly sales performance across assigned accounts and marketplaces.

Prepare and maintain sales reports and trackers, highlighting performance trends, opportunities, and potential issues.

Support the Account Manager in identifying sales opportunities, including new products, additional assortment, promotions, and seasonal opportunities.

Present new products, promotions, and relevant assortment opportunities to existing customers when required.

Support marketplace deals, promotions, and promotional submissions, ensuring accurate and timely execution.

Monitor product pricing, inventory availability, and marketplace performance and report discrepancies or potential sales risks.

Monitor product and listing performance and identify underperforming or inactive products that may require corrective action.

Support new product launches and monitor initial sales performance, availability, pricing, and listing status.

Monitor customer feedback, reviews, returns, and sales trends to identify potential opportunities or product-related issues.

Support the Account Manager in maintaining strong customer relationships and achieving account sales objectives.

Coordinate with internal teams to resolve pricing, inventory, listing, fulfillment, and other issues that may impact sales.

Provide timely updates to the Account Manager regarding sales performance, opportunities, risks, and required actions.

Proven experience as a Sales Account Representative, Account Representative, or similar role within the E-commerce field.

Previous experience in Customer Service or E-commerce Operations is a strong plus.

Good understanding of E-commerce marketplaces, order management, and account operations.

Proficiency in Microsoft Office, particularly Excel ; familiarity with ERP systems is required.

Excellent written and verbal English communication skills.

Strong customer communication and relationship-management skills.

Excellent organizational and multitasking abilities, with strong attention to detail.

Goal-oriented, proactive, and able to work effectively under pressure and meet deadlines.

Strong problem-solving and decision-making skills.

Good critical thinking and analytical skills, with the ability to interpret sales and account data.

Strong follow-up skills and the ability to manage multiple tasks and priorities simultaneously.

Confident and professional when communicating with customers, internal teams, and business partners.