Customer Quality Engineer (M/F)

Job Description:

Nextep HR Orléans is looking for a Customer Quality Engineer Service Provider (M/F) for an international industrial group specializing in electromechanical components in the north of Indre (36).

Your Main Missions

Reporting to the Operational Quality Manager, you manage customer complaints and guarantee product compliance with specification requirements. Complaint Handling: Perform expertise on returns, write analysis reports, secure stocks, and drive corrective action plans (8D, PDCA). Interface & Communication: Ensure the technical relationship with customers (occasional travel), raise awareness among production teams, and issue incident reports. Homologation & Standards: Prepare PPAP / PSW files, update the IMDS database, drive follow-up tests, and participate in customer/external audits.

Profile Description Education: Master's degree / Engineering Degree in Quality, Materials, or Industrial Engineering. Technical: Knowledge of mechanics/electricity and mastery of ISO 9001, IATF 16949 standards and Core Tools (AMDEC, MSP, R&R). Languages: Fluent English is essential (written and oral) for international exchanges. Soft Skills: Rigor, analytical mindset, interpersonal skills, and field pragmatism.

Job Conditions Contract: CDI Sector: North of Indre (36) Remuneration: Based on profile and experience

Recruitment Process An initial telephone exchange + interview within the Nextep Hr firm. One or two interview(s) possible at the client's site (in person or via video). A site visit. Validation then integration.

If you recognize yourself in this advertisement, do not hesitate to apply. Recruitment managed by Anaïs PREMONT.