General Manager

Strategic Leadership & Business Management

·      Develop and implement the hotel's strategic business plan.

·      Provide visionary leadership for the achievement of corporate objectives.

·      Translate organizational goals into measurable operational plans.

·      Lead the execution of business growth initiatives.

·      Drive organizational transformation and innovation.

·      Develop annual operational priorities.

·      Monitor achievement of strategic objectives.

·      Promote a culture of excellence, accountability, and continuous improvement.

Operational Management

·      Provide overall leadership for all hotel operations.

·      Ensure seamless coordination between all departments.

·      Monitor daily operational performance.

·      Maintain superior luxury hospitality standards.

·      Ensure operational efficiency across all business units.

·      Resolve critical operational issues promptly.

·      Monitor guest experience throughout the property.

·      Drive service excellence initiatives.

Financial Management

·      Develop and manage the hotel's annual operating budget.

·      Ensure achievement of revenue and profitability targets.

·      Monitor departmental financial performance.

·      Approve expenditure within delegated authority.

·      Review financial statements and management reports.

·      Drive cost optimization initiatives.

·      Ensure sound cash flow management.

·      Maximize return on investment.

Revenue Growth & Business Development

·      Drive revenue generation across all business units.

·      Develop strategies to increase occupancy.

·      Expand corporate and government business opportunities.

·      Strengthen relationships with travel agents and tour operators.

·      Support banquet and events revenue growth.

·      Identify new business opportunities.

·      Drive market expansion initiatives.

·      Monitor competitive market trends.

Guest Experience & Brand Excellence

·      Champion exceptional guest satisfaction.

·      Ensure consistent delivery of luxury service standards.

·      Review guest feedback and satisfaction reports.

·      Resolve escalated guest complaints.

·      Promote personalized guest experiences.

·      Protect the hotel's brand reputation.

·      Monitor online reviews and ratings.

·      Drive continuous improvement in guest services.

Human Capital Management

·      Provide leadership to all Heads of Departments.

·      Promote employee engagement and teamwork.

·      Approve manpower planning initiatives.

·      Support talent acquisition and succession planning.

·      Drive staff development programmes.

·      Promote a high-performance culture.

·      Conduct executive performance reviews.

·      Ensure compliance with labour laws and company policies.

Sales, Marketing & Public Relations

·      Support the implementation of sales and marketing strategies.

·      Strengthen the hotel's market positioning.

·      Represent the hotel at business and industry events.

·      Build strategic partnerships.

·      Promote corporate social responsibility initiatives.

·      Support digital marketing initiatives.

·      Strengthen public relations activities.

·      Maintain positive media relationships.

Risk Management, Governance & Compliance

·      Ensure compliance with statutory regulations.

·      Maintain effective corporate governance practices.

·      Promote strong internal controls.

·      Monitor organizational risk.

·      Ensure compliance with health, safety, and environmental regulations.

·      Support business continuity planning.

·      Protect hotel assets.

·      Promote ethical business practices.

Asset & Facility Management

·      Ensure hotel facilities remain in excellent condition.

·      Approve preventive maintenance programmes.

·      Support capital improvement projects.

·      Monitor asset utilization.

·      Protect hotel investments.

·      Ensure sustainability initiatives are implemented.

·      Promote environmental stewardship.

·      Support infrastructure modernization.

Stakeholder & Owner Relations

·      Serve as the primary liaison with hotel owners and investors.

·      Present operational and financial performance reports.

·      Maintain relationships with government agencies.

·      Engage with regulatory authorities.

·      Develop strategic partnerships.

·      Represent the hotel professionally.

·      Strengthen community engagement.

·      Promote the hotel's corporate image.

Reporting & Performance Management

·      Review daily operational reports.

·      Approve monthly management reports.

·      Present quarterly performance reports.

·      Monitor departmental KPIs.

·      Evaluate financial performance.

·      Review operational dashboards.

·      Drive corrective action plans.

·      Ensure timely reporting to ownership and the Board.

Health, Safety & Security

·      Promote a safe working environment.

·      Ensure compliance with occupational health and safety regulations.

·      Support emergency preparedness.

·      Oversee crisis management.

·      Protect guests, employees, and hotel assets.

·      Ensure security policies are enforced.

·      Promote food safety and hygiene standards.

·      Support business resilience initiatives.

Innovation & Continuous Improvement

·      Promote innovation across all departments.

·      Drive digital transformation initiatives.

·      Implement international hospitality best practices.

·      Benchmark operational performance.

·      Encourage continuous learning.

·      Support sustainability initiatives.

·      Improve organizational efficiency.

·      Lead change management programmes.

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