RECEPTIONIST

Main responsibilities:

• Welcoming and receiving guests upon arrival (check-in) and seeing them off upon departure (check-out)
• Keeping records of guests and entering data into the Milenij hotel system
• Providing information about the hotel, accommodation, and additional services
• Receiving and processing reservations (by phone, e-mail, or in person), answering telephone calls and e-mail inquiries
• Charging for services and issuing invoices
• Cooperation with housekeeping, the restaurant, and other hotel sectors
• Taking care of the cleanliness of the reception and compliance with hotel procedures

Required qualifications and skills:

• Secondary vocational education (preferably in tourism or hospitality)
• Computer literacy
• Kindness, communication skills, and a professional attitude towards guests
• Knowledge of at least one foreign language (English mandatory, additional languages an advantage)