Internship - Salesforce Support Associate (x/f/m)
Join our mission, join Doctolib!
We are looking for a Salesforce Support Intern to join a team that supports internal teams in the use and improvement of our Salesforce CRM in Nantes.
Your work will contribute to simplifying the use of Salesforce, improving data quality, and evolving the tool according to the needs of the teams. You will collaborate notably with Tech & Product, sales, marketing, and operations teams, in France, Germany, and Italy.
As a Salesforce Support Intern, your mission will be to ensure daily Salesforce support and contribute to the improvement of the tool. You will intervene both in managing user requests, data quality, the creation of dashboards, and product improvement projects.
Your missions
Your responsibilities include, but are not limited to:
Ensure product support around Salesforce, notably by facilitating its daily use and managing tickets related to issues encountered on the CRM.
Update data, identify errors, and implement dashboards.
Work in collaboration with Tech & Product, sales, marketing, and operations teams in France, Germany, and Italy.
Participate in product improvement projects, by collecting feedback from teams and formulating recommendations, for example, on improving agents.
Expected qualities for this position
Before continuing your reading, if you do not have the exact profile described below, but you believe that this job description matches your skills and needs, we still encourage you to apply.
You could be the next member of our team if you:
Are preparing for a Bac+3/4 level degree in Marketing, Tech, Commerce, or Digital.
Speak English fluently, both written and spoken.
Are proactive in searching for solutions and following up on topics.
Are curious and like to understand how tools and processes work.
Know how to manage several topics in parallel and demonstrate critical thinking.
Our offer
A complete onboarding program including the Doctolib Academy and various trainings (languages, soft skills, technical skills)
Meal vouchers worth €8.50 per day, of which €4.50 is covered by Doctolib
Free breakfast at the office
A works council subsidy for partial reimbursement of memberships to sports or leisure activities
A 50% reimbursement of public transport subscriptions
A flexible working policy, with 2 days of teleworking per week (Monday & Wednesday)
The recruitment process
A first 30-minute HR interview.
A second 30-minute behavioral interview with your future manager, if possible in person.
A 30 to 45-minute technical case study, conducted with your future manager.
Job details
Full-time internship
Duration: 6 months
Desired start date: January 2027
Work location: Nantes
Remuneration: To be defined according to level of study
At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.
In order to guarantee equal opportunity, we invite you to exclude personal information (for example: photos, age) from your applications. If you require special accommodations, please inform us so that we can adapt the recruitment process. Join us to build the health we all dream of!
All information provided is processed by Doctolib for application management. For more details on data processing, click here. Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.