Senior Manager Customer Engineering - Paris/Nantes (x/f/m)
Your missions
Within the Customer Engineering team at Doctolib, you will lead two teams dedicated to technical integration and data migration (15 to 20 people in total), composed of Team Managers and individual contributors. Your scope covers the entire technical integration cycle of our clients: implementation of our API and telephony solutions, and migration of their data from their existing systems to Doctolib. As a member of the Customer Engineering management team, you will actively contribute to the strategy and operational excellence of the department, serving a concrete impact on access to care in France and Europe.
Your responsibilities include, but are not limited to:
Manage and develop 1 to 2 Team Managers as well as a team of direct individual contributors, ensuring their managerial and technical skill development (data, API integration, AI).
Ensure optimal delivery across the entire Tech Implementation & Data Migration Engineering scope: team structuring, objective tracking, capacity management, and handling complex escalations.
Drive and continuously improve key delivery KPIs (time-to-go-live, migration success rate, data quality, post-integration customer satisfaction) and lead structural transformations (automation, AI integration).
Collaborate strategically with Sales, Account Management, Partnerships, Product, and Engineering teams to influence the roadmap and optimize the sales and deployment cycle.
Industrialize the ability to deliver tailor-made solutions for the most demanding clients and turn custom engineering into a lever for satisfaction and growth.
Contribute to the Customer Engineering strategy and ensure operational management of the scope: reporting, budget management, recruitment, and onboarding of key profiles.
You will be in contact with:
Healthcare professionals and their IT teams, software publishers, and partner telephony providers
Internal Sales, Account Management, Partnerships, Product Support, Product & Engineering (I/O, Phone Assistant) teams
Other Customer Engineering teams in France, Germany, and Italy
Your teams' missions:
Tech Implementation
Lead the deployment projects for API connectors and telephony integrations (Phone Assistant), from technical audit to production
Provide technical support to clients and IT service providers, guarantee quality and deadlines, and industrialize implementation processes
Contribute alongside Product & Engineering to the evolution of connectors and integration tools
Data Migration Engineering
Lead the migration of patient, appointment, and clinical/financial data from legacy software (PRM and C&F)
Progressively automate imports, develop custom solutions for complex cases, and guarantee the quality, completeness, and compliance of migrated data
On these two scopes, the teams actively use generative AI and develop their own tooling to accelerate delivery and improve quality.
Expected qualities as a Senior Manager, Customer Engineering Before continuing your reading, if you do not have the exact profile described below, but you believe this job description matches your skills and aspirations, we still encourage you to apply.
You could be the next member of our team if you:
Have at least 7 years of experience in team management, including management of managers, as well as at least 3 years in a technical operational role (implementation, client integration, ETL-type data migration, or technical professional services), ideally in a B2B SaaS environment.
Have supported the growth or transformation of technical teams in contact with clients (scaling, industrialization, process improvement, restructuring).
Have demonstrated experience in strategic collaboration with Sales, Account Management, Product, and Engineering teams.
Make customer success and delivery quality non-negotiable priorities, and know how to prioritize and communicate effectively with all types of stakeholders (technical and non-technical, internal and external).
Have a solid understanding of API challenges and data manipulation and quality issues in ETL-type migration projects, as well as an excellent level of English, both written and spoken (minimum C1).
It would be fantastic if:
You have direct experience in VoIP telephony integration projects or in building a custom solutions / solution engineering service.
You actively use GenAI tools (ChatGPT, Claude, Copilot, etc.) to improve your productivity and that of your teams, and have experience in process automation (scripting, low-code, Jira, Slack).
You have managed teams covering multiple sub-activities, distributed or international teams, or have experience in the healthcare sector or highly regulated products.
Our offer
Advantageous health insurance covered 100% by Doctolib (basic plan) for employees and their children
25 days of paid leave and 12 to 14 RTT days per year
A mental health program and free personalized coaching with our partner Moka.care
10 days per year of possible remote work from abroad
Meal vouchers worth €8.50 per day, of which €4.50 is covered by Doctolib
Membership in the Doctolib value-sharing plan, called DoctoGrowth
A complete 3-month onboarding program including the Doctolib Academy and various training sessions (languages, soft skills, technical skills)
A works council subsidy for partial reimbursement of memberships to sports or leisure activities
50% reimbursement of public transport subscriptions
ParentCare Program: benefit from birth leave covered 100% by Doctolib for the first month and 75% for the second month
For employees with disabilities or caregivers, a package including remote work adaptation, authorized paid days of absence for medical appointments, and reinforced psychological support
Relocation assistance in case of international mobility
The recruitment process
Phone screen: A 45-minute exchange to discover your background, your motivations, and evaluate the fit of your skills with our needs.
Case study: A concrete situational exercise to be prepared independently over one week.
Case study presentation + managerial interview: A 1.5-hour session with the Head of Customer Engineering and a Customer Engineering Manager to deepen your skills and vision.
Cross-functional interview: A 1-hour exchange with a Tech Manager and an Account Management Manager to evaluate transverse synergies.
Final interview: A 1-hour exchange with the Director Customer Care.
Job details
CDI (Permanent contract)
Full time
Paris or Nantes (Preferred) — relocation package available
Start date: as soon as possible
Remuneration: fixed and quarterly variable based on objectives
At Doctolib, we are convinced that we must improve health for everyone. This is reflected in our recruitment process. We evaluate applications solely on the basis of qualifications and motivation, without any form of discrimination.
The more diverse the ideas, the more our product will truly improve health for everyone. You can apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnic origin, or disability.
To ensure equal opportunity, we invite you to exclude personal information (for example: photos, age) from your applications. If you require specific accommodations, please inform us so that we can adapt the recruitment process. Join us to build the health we all dream of!
All information provided is processed by Doctolib for application management. For more details on data processing, click here . Please contact hr.dataprivacy(at)doctolib.com for any questions or to exercise your rights.