hotel front desk clerk

Education:

Secondary (high) school graduation certificate.

Work setting:

Hospitality industry. Hotel, motel, resort.

Tasks:

• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Employment terms options:

• Early morning.
• Evening.
• Shift.
• Morning.
• Night.

Experience:

Experience an asset.

Employment terms options:

Day. Weekend.

Support for newcomers and refugees:

Does not require Canadian work experience.

Support for youths:

Offers on-the-job training tailored to youth.